At H&M Group, we’re transforming the in-store experience across our Portfolio Brands – COS, Weekday, & Other Stories, and ARKET by rethinking how customers interact with checkout and payment solutions. As a Senior Business Expert, you’ll play a key role in driving innovation, improving customer journeys, and modernizing our Point-of-Sale (POS) systems.

This is a unique opportunity to work at the intersection of retail operations, customer experience, and technology, where your insights and leadership will directly impact how millions of customers shop in our stores worldwide.

Your Responsibilities: 

• Leading the product strategy for checkout and payment solutions across H&M Group’s global retail operations.
• Collaborating with product managers, engineers, and business stakeholders to define requirements and drive improvements.
• Supporting the transformation of our POS systems by setting clear business and technical requirements.
• Acting as a bridge between business and tech, ensuring solutions meet customer and operational needs.

WHO YOU’LL WORK WITH 

In this role, you’ll work closely with a wide range of teams to bring innovative checkout and payment solutions to life across our Portfolio Brands:

• Retail Tech teams supporting COS, Weekday, & Other Stories, and ARKET 
• Central functions and store operations team
• Tech and program stakeholders within our omni-channel initiatives

WHO YOU ARE  

We are looking for people with… 

• A degree in business, IT, engineering – or equivalent experience from retail environments.
• A solid understanding of store operations and how to create great customer experiences.
• Experience in business development, innovation, or product ownership.
• Confidence working with cross-functional teams and navigating diverse stakeholder needs.
• Familiarity with agile ways of working and tools like Jira.
• Bonus: Experience with POS systems or retail tech solutions.

And people who are...

• Strategic thinkers who enjoy turning ideas into action and seeing real results in stores.
• Comfortable with change, and motivated by improving how we work and serve our customers.
• Customer-focused, with a curiosity for how technology can enhance the in-store experience.
• Adaptable and agile, able to navigate a fast-paced environment and shift priorities when needed.
• Collaborative by nature, building trust and strong relationships across teams and functions.
• Curious and forward-thinking, always contributing ideas that help us evolve.
• Solution-oriented, even when challenges are complex or ambiguous.
• Driven by impact, and excited to make a real difference in how our brands operate.

This is a full time permanent contract based at our Head Office in Liljeholmen Stockholm.  

If you feel this opportunity is exciting feel free to apply by sending in your CV in English as soon as possible, but no later than the 13/10. Due to data policies, we only accept applications through our career page. 

In this role you will have the flexibility to work both remotely and, from the office. While remote working is part of our offer, approx. 4 days per week office presence is required to foster strong collaborations and team work. 

Please note this position is offered on a local contract, therefore you should have the legal right to work in Sweden before applying. Other candidates are welcome to register their interest, and we will keep you in mind for future opportunities.   

WHO WE ARE  

At H&M Portfolio Brand we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.    

WHY YOU’LL LOVE WORKING HERE 

We offer all our employees attractive benefits with broad development opportunities. All our employees receive a staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to this, H&M Group-based colleagues also receive: 

• 30 days holiday 
• A collective agreement which includes pension and life insurance 
• Wellness benefit 3000kr/year 
• Benify Benefits Portal 

JOIN US 

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. 

We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.   

We look forward to hearing from you