WHAT YOU’LL DO
As a Business Expert within our Emerging Tech function, you’ll play a key role in bridging business and technology. You’ll work closely with product managers, engineers, designers, and stakeholders to ensure our products deliver real value to customers and the business. You’ll be involved in ideation, development, and change management, helping drive innovation across H&M.

We are currently hiring for two Business Expert roles, each embedded in a different product team with distinct focus areas:

Role Track 1: Smart Store & Retail Operations

Team Focus: Store digitalization, customer-facing retail tech, and in-store experience.

Key Responsibilities:

• Drive digital transformation in stores through mobile apps, POS systems, and smart store solutions.
• Collaborate with store teams to gather requirements and ensure successful adoption.
• Analyze user feedback and app usage data to guide product improvements.
• Lead change management and training initiatives for store staff.

Preferred Experience:

• Deep understanding of retail operations and workflows.
• Experience with smart store concepts and digital retail tools.
• Agile mindset and familiarity with product development processes.

Role Track 2: Inventory, Supply Chain & Merchandising

Team Focus: Internal operations, supply chain optimization, and merchandising processes.

Key Responsibilities:

• Provide business expertise during ideation and development of new tech solutions.
• Investigate and redesign business processes across supply chain and merchandising.
• Act as a strategic partner to product managers, supporting prioritization and rollout.
• Collaborate across functions to ensure solutions meet business needs.

Preferred Experience:

• Strong knowledge of supply chain flows, merchandising, or store operations.
• Experience working within H&M or similar retail environments.
• Ability to connect business and tech perspectives to solve complex problems.

WHO YOU'LL WORK WITH
Emerging Tech is at the forefront of  strategic disruption on processes and tech, exploring and implementing cutting-edge technologies to shape the future of fashion retail. Our team bridges the gap between business and technology, leveraging AI, immersive experiences, automation, and new digital capabilities to enhance customer experiences, optimise operations, and drive sustainable growth. We thrive on experimentation, collaboration, and rapid iteration to unlock new opportunities and create seamless, forward-thinking solutions for the H&M brand.

WHO YOU ARE

We are looking for people that have

• Retail operations & process knowledge – deep understanding of in-store operations, workflows, and challenges to ensure the app meets business and user needs.
• Experience in requirement gathering & stakeholder management – ability to collect and translate business requirements into clear specifications for development teams.
• Change management & user adoption experience in driving change, training store staff, and ensuring successful adoption of new digital tools.
• Be a natural point of contact, working to create understanding regarding the product purpose and plan, both within a product/between products and outside the product.

And people who are:

• Strategic thinker with a passion for innovation and technology.
• Skilled in stakeholder management and cross-functional collaboration.
• Comfortable navigating ambiguity and driving change.
• Curious, data-driven, and eager to make an impact.

WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE ​ 
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​ 

• ​All our employees are included in our H&M Incentive Program (HIP)
• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.
• A dynamic, entrepreneurial environment where your insights directly influence strategic decisions.
• A collaborative culture that values innovation, continuous learning, and knowledge sharing. 

JOIN US​ 
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​ 

Take the next step in your career together with us. The journey starts here.​ 

​*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​