Commercial Development & Growth is a global function within the H&M brand and our mission is to set and deliver on the global customer experience strategy to strengthen our brand and enable profitable sales. Together we develop, expand and optimise all sales channels while securing conditions for efficient operations leveraged by tech and strong collaboration across the organisation.  

Our function plays a key role in delivering on our brand plan through an elevated, inspirational, and relevant shopping experience that is centered around our product and provides competitive convenience for our customers.  

The mission of the Retail Experience department at Commercial Development & Growth is to grow and transform the portfolio by building exceptional store experiences, securing high productivity, financial resilience and a strong brand. This is done through holistic retail strategies, fueled by tech innovation and enabled through our global network of teams and partners.   

As a Delivery Roll out Manager you will be leading a team of Delivery roll out leads, Program and Project Managers responsible for securing efficient and successful roll outs of new tech features in our store portfolio. The Delivery Roll out Manager and team will be working close with the three Product areas within the Retail Tech value stream, as well as with the regional Retail Tech & Operations teams. This role plays a crucial part in realizing the wanted business effects in the change journey we are on, changing our customer experience and operating model of our Retail portfolio in an omni context.  

Main responsibilities include but are not limited to:  

• Lead the work on standardize roll out roll out planning (joint with the product areas) roll out processes, forms etc for efficient and successful roll outs 
• Resource capacity planning of Program and delivery capacity to secure reaching Brand and unit goals 
• Close collaboration with Business Process Lead and regional Tech & Operations Leads to build Tech & Operations community globally and efficient ways of working between global and regional teams 
• Work hands on as Delivery lead in specific projects, approx. 40-50% of time   
• Lead and support the team in their deliveries 
• Competence development of team 

To be successful in this role, you are a values-driven leader with extensive +7 years background in program or project management. You have a proven track record of successful roll outs in retail environment, preferably on global level, securing business value from implementation has been achieved. You are successfully leading high-performing teams and managing change effectively.  Tech understanding is preferred.  

We also see that you have:   

• Strong within Business and Retail understanding. 
• Proven experience in building a successful community of practice.​ 
• Strong experience in change management. 
• Strong leadership skills including leading in a constantly changing environment that requires adaptability. 
• Outcome focused leadership.   
• Strong stakeholder management, communications and collaborative skills. ​ 
• Ability to coach others in a way that enables them to grow professionally and to increase their performance.​ 
• Cultivate trust and empower others to both take responsibility and fail, learn and grow.​ 

This is a permanent position based in Stockholm, with a desired start date as soon as possible. The role reports directly to Isabel Alsén, Value Stream Manager Retail Tech. If your experience, skills, and ambitions align with this role, please submit your application (CV only) at your earliest convenience, but no later than 27th April 2025. Interviews will be conducted on a rolling basis. 

We look forward to your application! 

WHO WE ARE

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.  Learn more about H&M here.

WHY YOU’LL LOVE WORKING HERE

Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.  

We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.