As the Stockroom Responsible, you play a crucial role in ensuring that our back-of-house is organised and finely tuned for optimal performance. By maintaining high standards and implementation of correction routines, you directly contribute to elevating both direct and indirect customer-service experiences. Your partnership with the management team is key to boosting profitability through smart logistics and efficient store operations. Together, we're not just running a store, but crafting an engaging and profitable store experience. 

Key Responsibilities: 

• Receive and process stock deliveries and shop floor replenishment 

• Create a highly organized stockroom following store operations best practices 

• Ensure size availability on the shop floor together with the Store Management team 

• Implement commercial activities including sales in the stockroom 

• Train all colleagues on store logistic training and best practices 

For the role of Stockroom Responsible, we seek individuals who embody the spirit of Teamwork, Cost Conscious and Constant Improvement. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.  

What You Need to Succeed:   

Knowledge 

• You understand what makes a great customer experience 

• Prior retail or customer-facing experience  

• Fluent in English language

• Previous knowledge of back of house operation is an advantage   

Motivation  

• You enjoy working in a team and with customers 

• You find fulfilment in routine tasks and organising yourself and others 

Behaviour 

• You express your opinions but are willing to accept and contribute to agreed outcomes  

• You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience  

• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions 

• You prioritise efficiently and adapt to sudden changes  

• You communicate clearly and concisely  

• You see opportunities to improve everyday processes  

Past Achievements  

• Proven experience in coaching the others on logistic routines  

• Experience in back of house and stockroom operation  

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 20% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here

Inclusion & Diversity   

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.