About Monki

Monki is a vibe: friendly, playful, bold and empowering. We draw inspiration from those who bravely express their style and creativity without the filter of conventions, and we aim to be a catalyst for others to do the same, by empowering self-expression through fashion. Learn more about Monki here.

As the In Store Commercial Manager you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. You'll have the exciting opportunity to elevate the collection in a way that's both inspiring and commercially savvy, aimed at maximising both indirect and direct customer service while driving sales performance to new heights.

Key Responsibilities:

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Manage and lead store merchandising, sales activities, campaign activation and follow up on stock level to maximise selling opportunities
• Analysing selling information and taking responsibility for the visual direction of the store  
• Leading a team of sales assistants to achieve excellent standards of service
• Supporting recruitment and ensuring induction and training of new starters is carried out
• Overseeing store operations 
• Being a brand ambassador and providing the best experience for our customers

For the role of In Store Commercial Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge

• You understand what makes a great customer experience
• Experience working with visual-merchandising guidelines, including window display and mannequin styling
• Experience taking informed VM actions based on commercial KPIs and sales data
• Prior retail or customer-facing experience

Motivation

• You enjoy creating a positive work environment and leading a team
• You are results-focused & enjoy multitasking
• You enjoy developing yourself & others
   

Behaviour

• You contribute to building a well-functioning team and embrace different points of view
• You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience
• You support others to grow by giving constructive feedback
• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
• You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
• You are able to prioritise efficiently and adapt to sudden changes
• You communicate clearly & concisely, actively listening to other perspectives
• You see opportunities to improve everyday processes

Past Achievements        

• You have a proven track record of delivering high standards of VM that is both commercial and inspirational
• You have experience managing store VM activations including window and mannequin changes, promotional set-ups and season-start layouts
• Experience in recruiting; managing talent, performance and developing team members is an advantage

This is a full-time temporary position with a contract of 37 hours a week until 30th November 2025. Apply by uploading your CV in English as soon as possible. Due to data policies, we only accept applications through our career page.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

Inclusion & Diversity 

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.