ARKET is a modern-day market with a Nordic soul, offering a mix of fashion, homeware and a café while having quality, sustainability and transparency at the core of our business. ARKET’s mission is to democratise quality through widely accessible, well-made, durable products, designed to be used and loved for a long time. Learn more about ARKET here.

As the Café Responsible, you ensure that your team delivers the best customer experience for everyone that visits the café. Maximize profitability, make sure the café team is up to date on products and sales activities. Your role is essential in creating welcoming experiences that showcase the best of our brand.

Key Responsibilities:

• Create an inspiring and engaging Café environment with a unique local feeling for customers
• Support, motivate and lead the café team to increase sales and maintain customer service levels according to guidelines
• Organise and plan according to the café concept including order routines and daily stock levels
• Promote the culture, values and mission of the café and brand as a whole.
• Driving café according to sustainability goals
• Securing concept and operating standards follow up – e.g. securing allergen information
• Securing cleaning of equipment
• Securing an efficient flow of products
• Optimizing allocation of products
• Implement sales campaigns/activities
• Support of order routines and daily stock levels – waste and loss prevention

For the role of Café Responsible, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge

• You understand what makes a great customer experience
• Prior operation experience in food and beverage industry  
• Fluent in Swedish and English language
   

Motivation

• You enjoy creating a positive work environment
• You are results-focused & enjoy multitasking

Behaviour

• You contribute to building a well-functioning team and embrace different points of view
• You stay up to date with customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience
• You support others to grow by giving constructive feedback
• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
• You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
• You are able to prioritise efficiently and adapt to sudden changes
• You communicate clearly & concisely, actively listening to other perspectives
• You see opportunities to improve everyday processes

This is a full-time position for our new store in Oslo, start date as soon as possible. Apply by sending in your CV in English. Due to data policies, we only accept applications through the career page.

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

Inclusion & Diversity  

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.