YOUR RESPONSIBILITIES

• As CS Sales Market Coordinator your primary​ responsibility is to work with all operational CS topics in a specific sales market(s).​
• You deal with complaint handling,making sure we both work proactive as well as reactive with improvement​ processes.​
• You are responsible for all CS trainings in your market and make sure they cover all platforms and sales​channels.You asses training needs,create trainings and  plan for execution.​
• By securing that all our customer facing policies and​ terms and conditions are they best they can be you​ work together with the sales market and region to align,  evaluate and update in all sales channels

WHO YOU ARE

Education and Experience

• Bachelor's degree or above.
• With E-COM profile or experience for at least 5 years.
• Douyin or PDD background, practice in both of platforms will be a plus.

Knowledge and Skills

• Fluent in Chinese mandarin and simplified Chinese.
• Fluent in English; both written and spoken.
• Skill of MS office.

Competency

• Previous experience from E-COM territory is a merit.
• A genuine interest in online customer service operations and in driving improvements proactively
• A mindset where the customer experience always is at top of your mind.
• Ability for strategic thinking and planning as well as decision making.
• Team player but also comfortable working independently.
• Supply management experience is required.

If you feel that your experience, skills, and ambitions are a match, send us your application as soon as possible. We are looking to have a mix of people that work in a way that optimizes our decision making, team performance and ultimately helps us reflect, respect, and relate to our colleagues and customers.

This is a 3 year contract position based in Shanghai.