At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

About the Role

As an Online Transport Operations Lead, you are responsible for the Online Transport Operations and related performance, vendor relationship and transport service roll-out of defined area/cluster in the Logistics Region. You functionally lead the local Transport Teams and ensure actions to balance cost, service levels and sustainability impact to excel in operational excellence and customer value with consideration to end-to-end flows.

This role reports to the Online Transport Operations Manager. 

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Responsible for Online Transport Operations and related performance KPIs of defined cluster/area in the Logistic Region.
• Lead Online Transport provider vendor relationship and secure frequent follow-up with Transport providers on operational KPIs and status, highlighting trends, problems, opportunities and status of meeting agreed targets and SLAs.
• Responsible to functionally lead local Transport Teams and ensure support and alignment in transport related decisions, operational status, challenges and opportunities.
• Continuously strive to improve Transport operational excellence to secure stable transport operations within defined global operational and tech standards, balancing cost, service levels, sustainability impact with consideration to end-to-end flows.
• Responsible for proactive transport capacity planning to meet forecast, peak event planning and transport related business continuity planning and execution.
• Collaborate with Transport & Trade Commercial in procurement topics such as clarify Transport Procurements needs, participate in RFP response evaluation, vender selection decisions etc.
• Collaborate with Transport & Trade Commercial in Contract and Vendor Management topics such as commercial disputes, tactical/strategic vendor management meetings and contractual SLA compliance, etc.
• Lead implementation of new transport providers and services together with Central Transport Development and Local Transport teams.
• Support in implementation of new transport capabilities from a regional perspective together with Central Transport.
• Actively stay up-to-date on global logistics end-to-end operational status, KPIs, issues and risks.
• Identify sustainability opportunities and challenges from a social, economic and environmental perspective.

Who You Are:

• Great ability to collaborate, interact and navigate with central, regional and local teams and stakeholders, both internally and externally.
• Deep expertise in operational Transport processes and best practices.
• Solid understanding of specifics and capabilities in regional transport operations to serve brand needs.
• Experience in Transport related Vendor Management and developing operational performance and cost though suppliers.
• Good ability to plan, prioritize and delegate high numbers of tasks with varying workload and importance.
• Great ability to take proactive actions and drive performance and consistently produce tangible results.
• Good understanding of business needs for both retail and online businesses.
• Strong strategic and analytical mindset, including ability to plan, prioritize and manage high numbers of tasks with varying workload and importance.
• Exceptional ability to manage multiple projects simultaneously, self-driven and proactive with the ability to prioritize and manage multiple tasks.
• Excellent proven communication skills and the ability to build credibility and trust with a wide range of stakeholders.

Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match  401k, paid leave programs, and paid time off, including a community day to serve your local community
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Compensation: salary range is $98,956 - $111,326 annually**

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Applicants must possess legal authorization to work in the US, as visa sponsorship is not provided for this role.

EEOC Code: PRO

All your information will be kept confidential according to EEO guidelines.