As Location Support Specialist, you will handle a wide range of tasks involving hands-on support for end users.
The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting.

Overall responsibility

• Act as Support Services’ extended arm on site for technical assistance and troubleshooting

Main tasks

• Provide hands-on support for end users for incidents that cannot be solved remotely.
• Responsible for on-site configurations, installations and inspections of products and services (e.g.hardware for new employees).
• Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses only.
• Responsible for documentation and communication of ongoing assignments, progress, and potential areas of improvement.
• Provide hands and feet for infrastructure specific needs including physical checks/work and maintenance (infrastructure vendor management e.g., ISP, telephone etc.) 

• Having a holistic approach and a will to solve issues by finding and fixing the root cause 
• Ability to multi-task and handle different situations/and people in parallel
• Active listener and good communicator
• System knowledge and understanding (Operating system, APIs, etc.)
• Service delivery 
• Troubleshooting 
• Technical writing
• ITSM and ServiceNow (ITIL tool administration and reporting)

“Must haves”

• Experience in providing hardware and software diagnostics and support.
• Proficiency in operational understanding about common office, store and warehouse equipment and technologies (printers, laptops, smartphones LAN etc.).
• Proficiency in operational understanding of IT-infrastructure services, components, and architecture.

“Nice to have”

• Previous experience in vendor coordination with regards to problem-solving.
• Previous experience with working with ServiceNow tool

Work permission in Japan is required.

Apply by sending in your CV in English. Due to data policies, we only accept applications through career page.