The Business Tech function is to create customer value and elevate our brands with efficient and effective tech. which balances today´s needs with tomorrows opportunities.

As a Service Delivery Specialist, you will ensure effective and cost-efficient service delivery and service support delivery of H&M Support Services end-to-end.

Your main responsibilities include:

• Responsible for following and implementing Support Services’ vision, guiding principles and ways of working (ITSM processes, tools, KPIs, roadmap, etc.)
• Assess service needs and support realization of service roadmap.
• Oversee and improve procedures for service processes/workflows, act as local point of contact and provide management of local stakeholders.
• Monitor and review service deliveries and drive related continuous improvement initiatives.
• Be the local point of contact and provide management of local stakeholders.
• Manage and support delivery of vendors and globally procured contracts (suppliers, MTPs, locally procured software etc.) where needed.

Skills & Experience:

• 4+ years of experience in IT services/operations and in delivering services with ITIL principle.
• Project- & Stakeholder Management
• Agile Methodology (e.g., SAFe, Scrum, Kanban) and problem-solving mindset.
• Change Management, Organizational Transformation & Compliance with local regulations
• Service Delivery & Service Level Management
• documenting test plans, test cases and test execution
• The minimum requirements to be successful in the role are a very good English skills (C1) and excellent German skills (C2).

This is a full-time position and will be based in Germany (remote work is possible within Germany).

If you feel that your experience, skills and ambitions are right for this role, please send your application as soon as possible. 

Benefits 

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

Inclusion & Diversity 

H&M Brand is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. 

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. 

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M Here.

We look forward to receiving your application.