WE ARE MORE THAN JUST A CLOTHING BRAND; WE ARE ON A MISSION TO TRANSFORM THE FUTURE OF FASHION

Are you looking for a company that pushes the boundaries and creates a community inclusive of everyone? A shared vision beyond only us?

If you answered yes, why not join us? This could be your first step towards a new and exciting career at COS! We are now looking for an CRM Manager to join our EU Regional team on a permanent contract.

About COS: Since our launch in 2007 we have opened stores and sell online in over 40 countries worldwide. Our collection offers elevated essentials, iconic pieces and innovative design. The creative soul of the brand is visualised through our storytelling, seasonal runway shows and connect with contemporary culture to create an experience beyond the expected. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced.

As the European CRM Manager you will lead the successful creation and implementation of the CRM strategy to drive engagement, loyalty and profitable growth. You will lead the Email & CRM team to ensure the delivery of business KPIs across the region.

What you will do

• Develop and implement the CRM strategy for the European region, aligning with the global CRM objectives and business goals
• Responsible for the delivery of sales, traffic, acquisition, retention, subscriber goals via CRM, email and SMS channels
• Monitor and analyze CRM KPIs and performance metrics to continuously improve and optimize CRM initiatives
• Manage Email & CRM team to execute CRM programs and initiatives as well as business-as-usual customer communication
• Lead the development and execution of customer segmentation, targeting, and personalization strategies across email, SMS, and paid digital channels where relevant
• Utilize data analytics and customer insights to optimize customer journeys and drive personalized experiences
• Lead CRM technical implementation and development within the region, collaborating with Global Project Leads and Global CRM Manager
• Collaborate with cross-functional teams including PR & Marketing, Ecom, and Store Sales to ensure alignment and consistency in customer communications
• Relationship management with partners / agencies including contract negotiation

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

In addition to our values for this role we are also looking for:

• Previous leadership experience leading a team of Email and CRM Specialists
• Excellent communication skills, ability to lead and inspire the team, collaborate and establish alignment with key partners and stakeholders
• Experience working with Email Service Platform, knowledge of Adobe Campaign
• Excellent understand of Goodgle Analytics and Attribution Models
• Strategic thinking, highly analytical, able to interpret data into short and long term actions
• Fashion awareness, keep up to date with CRM trends, technologies and best practice
• Ability to adapt to fast paced and dynamic environment
• Proven planning, organizing and decision-making abilities
• Ability to take own initiative

COS, alongside Arket, Monki, Weekday, Afound, & Other Stories and H&M, is one of several unique brands that make up the H&M group. The H&M Group employs over 170,000 people in 74 markets across the globe, and we are the 2nd largest fashion company in the world. Since launching COS in 2007, we have opened more than 200 stores worldwide.

At COS we love welcoming new people and work hard to provide an environment where everyone feels appreciated and valued. We celebrate individual differences and recognise the contribution that all our colleagues make, regardless of their background.

When you first join COS, you will have a full introduction, excellent training, and a team that will support you during your first days, weeks and months. In addition to this you will also receive lots of fantastic benefits including.

• 25% staff discount
• 25 days holiday
• Discounts on everyday brands and leisure activities
• Retail Trust membership
• Pension scheme
• Discounted gym membership
• Cycle to work scheme

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and, from the office. While remote working is an integral part of our part of our offer, approx. 2 days per week office presence will be required to foster strong collaborations and team work.

We are looking forward to hearing from you!