Fashion is our expression, and we have a passion for it. But it doesn’t stop there. We want to make a difference. We want to empower women to empower the world. As a purpose-driven brand we at Monki not only want to be recognised for our on-trend collections and sisterhood values, but also for our brave sustainability efforts, conscious initiatives and passionate community. We’re in this for the long-haul and we’d love for you to join us on this journey.

The role as an In-Store Commercial Manager (ICM)

As an ICM, you report directly to the Store Manager. You are a leader in the store who empowers the team by coaching and developing them to increase sales, maximise profitability and deliver the best customer experience. You also create inspiring presentations of our products as well as take care of all and administrative cash handling and operational practices in the store. Your responsibilities are divided into five parts:

Customers, Colleagues, Visual Presentation, Planning and Procedures & Routines.
You are an ambassador for the brand and together with the team you strive to exceed customer expectations and drive selling on the sales floor, that’s where it all happens!

The job of an ICM comes with lots of responsibility – and lots of fun.
Your to-do list includes:

• You are passionate about our customers and your top priority is always to give excellent customer service.
• You lead by example and always prioritize our customers.
• You train and coach the store team in commercial, visual and administrative routines.
• You use store reports and other analytical tools to take active commercial decisions to increase the selling and maximise profitability.
• Ensure the team follows all health & safety, store operations and customer service expectation routines.
• You perform daily, weekly and monthly administrative routines (reporting, cash handling, payroll).

We are looking for a strong and passionate leader who thrives in a fast moving environment full of customers to please, employees to guide and high-set business goals to reach.
Your personal qualities also include:

• A passion about customer service and people.
• A great drive and a result driven attitude.
• Being well - organised and able to cope with a large workload.
• A positive and coaching attitude, and a willingness to learn and improve.
• An entrepreneurial approach, where you think outside the box.

We are recruiting a full time / permanent position.
For more information about who we are please go to wearemonki.com or our linkedin site.