H&M Group is on a journey to meet and exceed our customers' expectations today and tomorrow. Through collaboration, innovation, and technology we challenge ourselves and the industry. To cater to the individual needs and desires of our millions of customers, our tech organisation delivers solutions for the entire value chain for all our brands.     

We are accelerating digitalisation and to stay relevant, we need to ensure we have strong leaders in place to bring our best capabilities, innovation ideas and talented technologists to support the transformation of H&M Group.   

We’re keeping the door open and the coffee warm for an experienced engineer with an interest in incident and problem resolution. You will get to bring out your ITIL toolbox to run our local incident and problem management, as well as improving our processes together with our POS suppliers and internal stakeholders. In more than 50+ markets, 4300+ stores and having more than 100,000 users across the world, you will get an opportunity to make handling of incidents and problems for our POS system best in class. 

Some of your responsibilities will include:   

• Driving local incident and problem forum 

• Implement H&M standard ITIL processes with suppliers 

• Collaborate with internal stakeholders to improve incident and problem process 

• Collaborate with suppliers to improve incident and problem process 

• Measure and improve incident and problem process together with suppliers

Our organisation values continuous improvement, and you will play a key role in identifying new opportunities and improvement of processes, creating value for our users and customer by solving incidents and problems quicker.

• Knowledge of ITIL

• Experience with problem and incident management

• Experience of working in Service Now

• Experience of working with suppliers

• Solid background as a software or technical engineer

• Excellent problem-solving skills and attention to detail 

It's good if you have: 

• Experience with problem and incident management in a global retail business

• Knowledge of POS system

This is a full-time position based in Stockholm. If you feel your experience, skills and ambitions are right for this role, please apply with your CV in English. The responsible Recruiter is Devika Langar ([email protected])  

Due to GDPR, we only accept applications through our career page. Please do not send applications to individual email address. 

H&M Group is committed to creating a diverse & inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.