H&M is a fashion brand, offering the latest styles and inspiration for all — always. Customers will find everything from fashion pieces and unique designer collaborations to affordable wardrobe essentials, complete-the-look accessories and motivational workout wear. All seasons, all styles, all welcome! But H&M is more than just fashion. With price, quality and sustainability deeply rooted in its DNA, H&M is not only a possibility for everyone to explore their personal style, but it also offers a chance to create a more sustainable fashion future. Visit hm.com for more information or follow @HM for daily inspiration.

1. Selling

Direct customer service

• Ensure that the team meets customer expectations for direct service according to H&M standards
• Handle all customer feedback

Indirect customer service 

• Ensure efficient and effective garment flow, aiming to increase sales
• Ensure and optimise the allocation of garments and products based on business needs
• Ensure all sales campaigns and activities are run according to H&M standards
• Ensure high quality, commercial garment presentation together with Visual team

Drive sales targets

• Ensure that the sales budget is kept to
• Identify opportunities to increase customer satisfaction and sales
• Perform sales follow-up and initiate actions to reach the sales target
• Manage stock levels and take key decisions about stock control

2. Team

Recruitment, training & development 

• Execute and follow up on recruitment of your department team
• Evaluate and develop all colleagues in your department
• Organise, provide and carry out training initiatives for all colleagues in your department team
• Execute performance reviews and follow-ups 

Communication & legal requirements 

• Update the whole store team on business performance, new initiatives and other relevant issues
• Assess and ensure the professional and personal needs of colleagues in your department are met and initiate action accordingly

3.Profitability

• Follow up on Store KPIs and initiate actions to reach store goals and budgets
• Plan staff and organise your department according to business needs and budget

Security

•  Ensure employee and customer safety 
•  Resolve health & safety, legal and security issue

A Welcoming Workplace

A workplace where people can come together and share their knowledge, experience and ideas with each other is key for inspiring and attracting both customers and talents — all over the world. 

We aim to be the best employer around, looking after and caring for all our colleagues. When you start a career with us, there’s no limit to where it can take you. We will trust you with great responsibility from the start, encourage an entrepreneurial spirit and reward a passionate mindset. Welcome to a dynamic workplace where you contribute by being yourself. 

You should be flexible to work at any location in South.