Do you want to support our Nordic organisation in putting our customer in the forefront of everything we do? Are you passionate about helping others? Look no further! We are looking for new Customer Service Agents to join our Nordic Customer Service Centre. 

At the Customer Service (CS) function, we contribute to H&M Groups vision and growth by making our customers lives easier, providing our customers with exceptional guidance and inspiration, whenever and wherever they connect with us. We serve customers to all brands within H&M Group, through their full shopping journey's. The organisation includes around 3500 colleagues globally and 17 established CS Centers around the world, so far. We are on an exciting journey to meet and exceed our customers' expectations - today, tomorrow and in the future. 

Our Customer Service Center is open 364 days per year with the opening hours: 
Monday – Friday 08.00-20.00 
Saturday – Sunday 09.00-15.00 
(With exceptions for a few bank holidays) 

In the role as a Customer Service Agent we believe that you are an essential part of our customers shopping experience and a vital role within our organisation. You'll have responsibility while also having fun. 

You will receive contacts from our customers where you will provide excellent service regardless of situation while also maintaining a high quality of communication. You will work in several systems as you will have customer contacts via phone, chat, social media and email. The role requires that you are efficient, thorough and have a positive approach while maintaining high quality by also continuously improving yourself. 

A key part to your success will be to actively contribute to the work with our values and work environment. Our greatest strengths are feedback and teamwork. 

Just like everyone at H&M, we believe you are a sales minded, social, open, communicative and ambitious team player full of drive and optimism. You will also need:

• Highly proficient in spoken and written Danish and/or highly proficient in spoken and written Norwegian
• Proficiency in spoken and written English - as part of an international company, a large part of our daily work is done in English
• Strong communication skills in writing and speaking - you are H&M's ambassador, and your ability to create good relationships with our customers is the key to success
• Have a good computer skills and enjoys to guide our customers when navigating our digital platforms such as our website and H&M app

This is a full-time position (on average 37 hours/week) based in Greve, Denmark, and includes working hours during daytime, evening, and weekends. You will report to the Danish Team Manager. No relocation package is available and requirement to have the legal right to work in the location will be applied.

If you feel your experience, skills and ambitions are right for this role, please apply with your CV and personal letter in English as soon as possible but latest by August 6th, 2023. If you have any questions about the role or process, please contact Rusmir Dizdarevic at [email protected]. 

H&M Group is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability, or age. 

We look forward to receiving your application!