• Make your mark within a leading global fashion company
• H&M is a place where you can express your full self & feel like you truly belong
• Fun collaborative and inclusive team environment

At H&M, we welcome you to be yourself and challenge you to grow and make a difference. 

Help us reimagine the future of an entire industry, making everyone look, feel and do good. 

Be proud of where you came from & amazed by where you’ll go. 

Be yourself & more at H&M!

As a Department Manager at H&M, you will spend 80% of your time where it all happens – on the shop floor.  You are responsible for supporting the sales & profit goals by setting a plan for your department to deliver the best customer experience in line with your store. You act in line with our values, always with the mindset of everyone is a leader no matter what your role is at H&M, what you do is as important as how you do it.

A day in the life of a Department Manager at H&M

• Responsible for delivering exceptional customer service
• Promoting our Hello Member program to drive engagement, creating meaningful relationships and providing customer insight
• Collaborate with the store Visual team to create an inspiring and exciting customer experience
• Training and developing your Sales Advisor team through promoting our feedback culture
• Actively promoting our sustainability vision to both your team and customers

• Excellent interpersonal skills and a passion for providing exceptional customer service. 
• The ability to delegate, follow up and provide straightforward feedback with the goal to coach and develop your team.
• Strong organizational skills and the ability to prioritize multiple tasks based on the needs of our fast-paced business. 
• The ability to analyze figures and formulate plans to maximize sales. 
• The motivation to drive ambitions and reach business & personal goals.
• Previous leadership experience with proven sales success & team development. (Ideally 2-3 years)

What’s in it for you? 

• Receive 25% off H&M and other H&M Group brands
• Freedom to dress to your personality and show off your flair for fashion
• Continuous learning and development opportunities within a global business
• Up to 26 weeks paid parental leave for eligible team members
• Inclusion & Diversity activities and training throughout the year
• Access to 24/7 wellbeing provider
• Sit back and relax on your break in our onsite amenities