Do you want to join H&M on a journey, defining the way we create a seamless omni customer experience? If you have a genuine passion for growing business and see yourself in a role contributing to added customer value, a strong brand and digital growth – join us and take part in setting how we work to deliver an outstanding omni offer for our customers.   
   
In line with our Faster Forward strategy H&M is on a journey to create a modern and relevant customer and colleague experience. To adapt to the constantly changing world around us and to remain competitive, we need to ensure that our products, the customer experience and our brand provides unique value for our customers. To move even faster forward as a team, we are changing our way of working to be able to offer our customers a seamless shopping experience on their own terms - where they want and when they want it. This means that we need to accelerate digitalization of our business and put the customer at the core of our business for real.   

Customer Experience & Sales (CX & Sales) is a newly established global cross-functional and customer-centric function within the H&M Brand focusing on delivering an outstanding customer experience. CX & Sales has a key role in enabling us to reach our brand direction, to become the leading destination for style, creativity and culture. As Business Analyst in the Demand & Supply and Inventory Management unit, you will be right at the center of this shift towards a truly customer-centric organization. 

We enable our Regions and Business Units to execute on garment flow planning and steering to optimally serve customer demand and optimize the supply chain triangle. We drive, lead and contribute to the development of a fully circular customer-centric supply chain and contribute to prioritizing developments for the totality of a demand driven supply chain. As Business Analyst you will: 

• Drive & lead projects together with our tech function to enable a demand driven allocation 
• Enable data-driven decision making by building and creating analytical tools 
• Provide analytical insights and turn insights into suggested actions to support the company in reaching commercial goals  
• Support stakeholders by knowledge-sharing and provide expertise in a data driven toolbox environment. 
• Ensure output quality of our analytical tools in terms of i.e. quality and user friendliness 
• Actively assure that our developments are aligned with current customer demands and needs. 
• Foresee future business needs and drive the development of these together with relevant stakeholders 

We are an organization built on collaboration. We embrace the totality and work towards a common direction and shared objectives, learning and adjusting along the way. We win as a team, focusing on our contribution to the whole. Everything we do, we do with the customer in mind, and we use data and customer insights in our decision-making. We believe that by having a clear direction to where we are going, we can all lead the way. At CX & Sales, we dare to choose, and we dare to be bold – think big, start small and just do it.  

• Experience of working with data visualization and data modeling in Power BI and Microsoft Excel 
• Ability to lead projects and create the visions around them  
• Genuine interest in creating business value with the use of data 
• The ability to see the bigger picture, yet keeping attention to detail 
• Great team spirit, who thrives in a dynamic work environment and create results together with others.  
• Enjoys explaining complicated technical concepts to a less technical audience 
• A creative, curious and solution orientated mind-set 

Here you can read more:

• Learn more about Demand & Supply Planning and Inventory Management in CX&Sales. 
• Want to learn more about CX&S? Visit our SharePoint: CX & Sales - Home (sharepoint.com) 

If you join our team, we can offer you: 

• A unique role where you will change the way we view and drive sales 
• A dynamic work environment where you will get the opportunity to optimize our global customer offer to increase sales and profitability in all our channels 
• A diverse team with many areas of expertise and point of views in an environment where exchanging ideas is a natural part of your everyday work 

The position is based in Stockholm in our newly renovated office in downtown Stockholm. Fluency in English is mandatory, Swedish is not. 

If you believe your experience, skills and ambitions are right for this role and you want to join an exciting journey and a fantastic team, please upload your CV (English) as soon as possible but at the latest 25th of December 2022. Due to GDPR, we only accept applications through our career page. 

We look forward to hearing from you! 

At H&M Group we strive to have a fair and inclusive recruitment process. Therefore, we kindly ask you to not attach a cover letter in your application as they often contain information that can easily trigger unintentional biases. H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age. 
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