Customer Service Agent (Temporary Mixed Contract Hours)

  • 2-4 Waterloo Pl, Edinburgh EH1 3EG, UK
  • Part-time
  • Department: H&M Group

Company Description

At H&M we believe it’s possible to find what you love, space to create and room to grow.

A place you can truly belong, being truly yourself.

With a team that is full of life, in a company that feels as good as it looks.

At H&M we believe it’s possible, because together we make it possible.

Job Description

With increasing customer demand, we are currently looking for fully flexible Full Time and Part Time Customer Service Agents to join our existing H&M Family on a 3-month temporary contract. This is to support us during our busy festive period.

Part-Time: Temporary, 25-hour contract

  • 25-hour contracts – Mon-Fri 08.00-13.00

Full Time: Temporary, 39-hour contract

  • 39 hours – full flexible

Salary: £9.98 per hour

Start dates:

  • 25-hour contract – 31st October
  • 39-hour contract – 4th November

Location: Currently working within a hybrid model with a requirement to work a minimum of 40% of your contracted hours in our Edinburgh office. When not working in the office your place of work will be your home address, which must be within the United Kingdom. 

Operational hours: Our operational hours are Monday to Friday, 8 am – 9 pm and at the weekend between 9 am – 6 pm. As a result, we would require you to be fully flexible for your preferred contract.

Training: You will receive training to prepare you for the role and we require you to be fully available for this training period. This will be part-time or full-time training depending on which contract you are looking for.

  • 25-hour contract – Mon-Fri – 08.00- 13.00 for 3 weeks
  • 39-hour contract – Mon- Fri 08.30-16.30 for 3 weeks


Bring your passion and creativity to our H&M adventure and share our pride in helping everyone look and feel good.
Your main responsibility will be to communicate clearly with our customers via phone, email, live chat and social media channels and ensure they are kept at the heart of everything we do by living our values.

We believe in people and the power that individuals can bring to a team by being open minded, straight forward and driven by our values and feedback.
Having the ability to use your initiative and be flexible to change is important for turning challenges into extraordinary results.
Your warmth and enthusiasm for helping others is what makes the conversation exceptional for our customers and will ensure they are getting the best possible experience.

An opportunity to experience an engaging customer service position where you will be welcomed into a friendly and diverse team and will have the opportunity to write your own H&M story, growing and developing both personally and professionally.

Additional Information

5.6 weeks holiday (pro rata), 25% discount for H&M Group (H&M, H&M Home, ARKET, WEEKDAY, & Other Stories, MONKI, COS) Gym discounts, access to our Local Benefits, Referral & Wellness Programme – to name but a few!

Hybrid working model:

To help you build confidence in your role, create meaningful relationships with colleagues & to embrace our company culture & work life balance we are currently working on a hybrid model with a minimum requirement of 40% of your contracted hours in the office per month, some of which will be scheduled for you. 

Whilst working within the office, your safety is our priority & therefore all relevant measures have been put in place to ensure we meet these expectations whilst complying with advice from the government.

Applicants must also therefore have these capabilities to work from home:

A practical work environment including a comfortable and safe space to work with minimal noise disruption and a suitable table and chair to work from
An internet connection with speeds of at least 200kbps 
A monitor is recommended for use at home due to the nature of the job - we will discuss this further at interview stage.

Please note, if successful we require that you provide us with evidence of your proof of right to work in the UK.

We look forward to hearing from you soon!

Write your own H&M story, grow with us, shape your future and achieve more than you ever thought possible 

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