H&M Group’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Our customer is at the heart of everything we do.​

Today, Customer Service has around 3500 employees globally and has established 16 Customer Service Centers around the world. In our Center in Maastricht, the Netherlands, around 400 colleagues take care of H&M’s customers in 9 different countries and in 6 different languages. ​

As a customer service agent for the H&M Group, your most important responsibility is to make our customers' lives easier. 

You will start your journey with a paid 5-days training to discover how we support our customers. You will then join our young, ambitious, and international team to support our Dutch-speaking customers whenever they contact us about our stores, our online shop, our products, or their orders.

Our customer service center is in Maastricht, the Netherlands.

As you will support our customers via phone and chat, excellent written and spoken communication skills in Dutch is a must. Your spoken English also needs to be on a good level to be able to read written communication and to discuss with your colleagues who don’t speak Dutch.

Having good computer skills and being knowledgeable about MS Office will make it way easier for you to start the job.

You are: 

• Available to follow a 5-days training (from 8:00 AM to 16:30PM every day) starting on the 10th of October.  
• You are available to put your training in practice and work at least 16 hours/week during the following weeks. You will be planned in consultation, but consider that you must work sometimes during evenings and/or on weekends. 
• Living in the Maastricht/Liège/Aachen area and in possession of a valid work permit (BSN) for the Netherlands or able to obtain it before the training starts.
• Customer friendly and strong in empathy.
• In possession of a positive attitude and mindset.
• Solution-oriented and stress resistant. Multitasking is second nature to you.
• Not afraid to make mistakes, but able to follow instructions.

What do we offer?

• A contract of minimum 16 hours/week (you can choose to work more hours).
• An initial paid training of 5 days (from 8:00 AM to 16:30PM every day), which you will follow in our center in Maastricht. You will discover how we support our customers with the tools at our disposal, together with the routines and procedures we all need to follow.
• The possibility to get a permanent contract.
• A company laptop with additional equipment to support our customers.
• You will earn a market-conform salary together with the reimbursement of travel / home working expenses and meal allowance. With this type of contract, you will get paid for the amount of worked hours the following month.
• Small breaks count as worked hours and get paid together with your salary.
• You will receive a staff card letting you purchase any product from the H&M Group with a nice discount.
• Once a year, you get the possibility to buy vacation hours according to your needs.
• In our center, fantastic coffee, fresh fruits, gaming areas and great colleagues are waiting for you! You will discover an informal and multicultural work environment where you can fully be yourself.

Interested in working from home?

• If you live in the Netherlands, once you feel comfortable in your role, you can be scheduled in such a way that every week will be a mix of working from home and working in our Maastricht CS Center.
• Besides, you are also allowed to work for 3 weeks from a holiday address: perfect if you’re visiting family during the holiday season!
• If you do not live in the Netherlands, we will be happy to discuss the possibilities to work from home on an individual basis as it can impact your tax declarations as a cross-border worker (more info on www.belastingdienst.nl).

Wait... there's more? 

• To celebrate your 2 months anniversary, you will receive a €50 gift card to spend on H&M products. After your first 7 months, another gift card is yours, but this time with a value of €150!
• Do you like working together with your friends? We’d love that too! If you refer someone to us, you will receive a €250 gift card after their first month. If they’re still working with us 7 months later, you will get €300 on top of your net salary.

Are you the one we are looking for? Great!

Share your interest by uploading your CV in Dutch. Please be aware that we can only consider your application if you clearly explain how you will be able to join the training if you are not living in the vicinity of our center.