Hiring Immediately!

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

You’ll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true.
Help us reimagine the future of an entire industry by making everyone look, feel, and do good.

Be yourself & more at H&M.

As a Store Visual Manager at H&M your role responsibilities include, but are not limited to:

                                                           SELLING

You ensure that the garment presentation in windows and in store is according to the Commercial Handbook. together with your Store Manager you lead the team to maximize and drive the Commercial opportunities within the H&M brand guidelines.

Fashion Knowledge

• Ensure you are up-to-date with current Fashion trends, styling techniques so you can anticipate your customer needs.
• Share, inspire and educate your team on the seasonal trend information.

Direct Customer Service

• Ensure you meet customer expectations on direct service according to H&M standards.
• Support the store to achieve excellent customer service.

Indirect Customer Service

• Ensure your visual team follow up the Visual Identity through the implementation of the Commercial handbook. Secure well styled gtl mannequins in windows and indoor am ensure garment presentation is correct according to the concept ID.
• Guarantee your team creates a clear red thread from windows to a-area with wearable buying suggestions.
• Lead the store team to secure high quality, commercial garment presentation. • Provide good concept flow by maintaining the concept layout, fixtures and navigation. • Ensure good garment care.
• Quality assure that the launch and maintenance of all sales campaigns and activities on time according to H&M standards and optimized for the store.

Drive Sales Targets

• Ensure the store visual level can compete effectively in the local market by identifying opportunities to increase customer satisfaction and selling
• Follow –up, evaluate and give feedback on sales KPIs to management team.
• Initiate changes to improve the business together with the Store Manager.

                                                             TEAM

By managing the visual team you support and lead the store team to increase the shopping and working experience in your store. You ensure all employee relation responsibilities; legal requirements and H&M policies are fulfilled. You work to make the Visual lifecycle a reality for all members of your visual team.

Training & Development

• Evaluate and develop the visual and commercial skills of the visuals and store teams.
• Ensure and execute visual training for all colleagues to support garment presentation according to Commercial handbook.
• Ensure succession planning within the store visual team with District Visual.
• Execute and ensure store visual recruitment with Store Manager.
• Support the Country and District with expansion needs.

Visual Store Operational Routines

• Ensure your team secures Sample picking to create clear stories and wearable buying suggestions.
• Follows best practice on quantity, condition and maintenance for all Visual Merchandiser material and visual scheme orders, display stock and interior materials with sustainability in mind.
• Keeps visual room organized and safe. • Shares information to team regarding Commercial handbook seasonal changes and continues to evaluate throughout the season.
• Provides updates of all VM information material in the store.
• Ensures that store always has enough quantities of Sale and Activity material.

Communication & Legal Requirements

• Ensure that all communication in the windows and sales floor meet local legislation.
• Update whole store team on business performance, new initiatives and other relevant issues.
• Assess and secure professional and personal needs of the colleagues in the store and initiate action accordingly.

                                                         Profitability

You follow-up and analyze key KPI’s and initiate actions to increase profit and support the commercial planning of the store. Ensure that all safety, security and administration procedures are followed.

Analysis

• Stay updated on products and sales activities
• Set store visual goals with the Store Manager; facilitate them and do follow-ups
• Follow-up on Store KPIs and initiate actions to reach store goals and budgets
• Plan and prioritize commercial workload according to business needs and budget

Security

• Promote employee and customer safety.
• Resolve health & safety, legal and security issues.
• Prevent loss

• Bachelor’s Degree in Visual Merchandising preferred or equivalent work experience
• 3 years of retail visual merchandising experience
• 2 years experience in a retail fashion field management position.
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
• Ability to climb a ladder and use a step stool

• Ability to coach and counsel staff on performance management and progressive discipline techniques
• Must be able to work with hand and power operated tools and lift in order to execute display set ups
• Open availability including evenings and weekends
• May be required to travel to support other stores