H&M is a fashion brand, offering the latest styles and inspiration for all —always. Customers will find everything from fashion pieces and unique designer collaborations to affordable wardrobe essentials, complete-the-look accessories and motivational workout wear. All seasons, all styles, all welcome! But H&M is more than just fashion. With price, quality and sustainability deeply rooted in its DNA, H&M is not only a possibility for everyone to explore their personal style, but it also offers a chance to create a more sustainable fashion future.  

When you start a career with us, there’s no limit to where it can take you. We will trust you with great responsibility from the start, encourage an entrepreneurial spirit and reward a passionate mindset. Welcome to a dynamic workplace where you contribute by being yourself. 

As an Area Business Controller, you work close to the core of our business – Our Stores.  Your main objective is to drive sales and profitability growth in your area, covering approximately 25-30 stores. In your role, you lead with vision and develop the salesmanship and profitability mindset of our store managers, area teams and support functions. Together with the Area Team you are responsible for maximizing the profit in your Area by securing the store operations, driving selling and improving the customer service offer.

YOUR KEY RESPONSIBILITIES:

• Increase Selling:  Together with you Area Team you ensure strong Commercial Execution in stores. You Identify and act on business opportunities to improve the performance of your area. You always follow up on your actions by using commercial KPIs.
• Scheduling & Staff Planning:  You are responsible for securing the scheduling and best practice processes that effect the customer experience. Together with the store manager you define the staff level per task, day and hour to secure the right amount of resources at the right time.
• Securing Operations: You educate store teams on operational best practices and ensure that the setup of the store is optimized to deliver great customer experience and high task efficiency.  Educating store managers is a key part of this process.
• Cost Control:  You follow up and act on the Salary Cost development in your area. You constantly search for opportunities to optimize these. You are aware of the Shop Costs deviations and together with relevant functions you initiate corrective actions accordingly.
• Coaching & Training: You educate store managers on how to identify selling opportunities and take actions to improve the customer experience. You are the profit coach within your area and secure the knowledge among all stakeholders. You train controlling talents and drive their development to secure succession within the market.

H&M Area Office in Padova, Rome or Milan. National flexibility is required and International preferred.

THE SKILLS YOU NEED TO APPLY:

• University degree within business or another academic field is preferred
• A minimum of 1 year working experience within retail (or similar fast-paced environment)
• You are fluent in Italian and have good communication skills (written & oral) in English

THE SKILLS YOU NEED TO SUCCEED:

• Sales Drive and result-oriented personality
• Clear logical thinking and well-developed analytical skills – You turn analysis in to action!
• Detail oriented, with strong organizational, time-management and interpersonal skills
• Natural leader with an ability to inspire others to perform at their very best
• Passionate about retail and developing the customer experience in store
• An interest for working in a dynamic team and fast paced environment
• Strong business mindset, great communication skills and a true team player

Italy: Territorial Flexibility Required 

If this sounds exciting to you, come join the journey and build the future with us!    

Attach the following documents to your application:  

• Your CV & a Cover Letter  

We are looking forward to hearing from you!   

At H&M we have a strong, value-driven culture characterized by believing in people, teamwork and an entrepreneurial spirit. You’ll be part of an important project at H&M with significant opportunities to influence and make a difference. You can be yourself and with the right mindset and ambition, you’ll find plenty of room to grow. We strive towards a diverse mix of people and welcome your application regardless of gender, age, gender expressions, sexual orientation, disabilities, religious beliefs, origin or background.