Do you want to join H&M on a journey, defining the way we create a seamless omni customer experience? If you have a genuine passion for growing business and see yourself in a role contributing to added customer value, a strong brand and digital growth – join us and take part in setting how we work to deliver an outstanding omni offer for our customers.

Customer Experience & Sales (CX & Sales) is a newly established global cross-functional and customer-centric function within the H&M Brand focusing on delivering an outstanding customer experience. CX & Sales has a key role in enabling us to reach our brand direction, to become the leading destination for style, creativity, and culture. As Layout Developer in CX & Sales you will be right at the center of this shift towards a truly customer-centric organisation. 

The Layout Developer will work in a highly collaborative and cross functional setting and is responsible for layout development that supports exceptional inspiration and guidance for our customers. The role is a main contributor to both full store format developments as well as development of specific components and guiding updates in existing stores, always with the customer experience focus. Customer flow, nodes, commerciality and capacity are key areas in this role in order to create a unique, physical experience in all our store formats.

As Layout Developer, your responsibilities include:

• Being responsible for development of retail layout and customer flow for respective format / initiative - based on verified insights, data, and relevant research
• Being responsible for leading the architectural, interior and/or layout development for a specific store format or/and initiative, test connected to H&M store design (i.e. responsible architect for special stores)
• Being responsible to secure most optimal navigation and guidance to customers through layout design
• Executing design initiatives in line with Customer, Brand Experience direction and assuring highest level of commerciality in the relevant space (product & service)
• Defining ways of working and setting expectations on interior design capabilities in Global Expansion (Growth team)
• Constantly updating own knowledge and skills to understand impact of interior, store design and layout on customers' behavior and results delivered through H&M stores
• Strengthening and empowering the creative teams through an inspiring, empathetic and visionary leadership. Leading similar competences within field of layout and space planning.

We are an organisation built on collaboration. We embrace the totality and work towards a common direction and shared objectives, learning and adjust along the way. We win as a team, focusing on our contribution to the whole. Everything we do, we do with the customer in mind, and we use data and customer insights in our decision-making. We believe that by having a clear direction to where we are going, we can all lead the way. At CX & Sales, we dare to choose, and we dare to be bold – think big, start small and just do it.  We believe you thrive in this environment and want to join our journey ahead. 

In addition, to be successful in the role we believe you have:

• 5+ years of space planning and store design experience
• Minimum B.Sc. within relevant field of studies, i.e.  Architecture & Design or Interior Design etc.
• Previous experience from working with relevant brands, deep knowledge and understanding within relevant areas of their business
• Professional knowledge and capability within the area of Architecture & Design, including but not limited to:     
• Architectural and interior design (exploration of materials, structures, and construction
•  Architectural drawings and design details in both 2D and 3D, including visualizations and renderings in relevant software
• Building technology, structural design, construction of building elements and components
• Professional knowledge of AutoCAD/Revit, SketchUp, Adobe CC and other relevant software
• Proven experience in creating both an inspiring and functional retail space to drive customer traffic, conversion, and average purchase, whilst at the same time laying a strong foundation for efficient operations and facility management
• Ability to transfer ideas into reality and ensure long term meanings and implications in line with an overall vision and strategy
• Full proficiency in English, both verbal and written

As a person you have a natural ability and drive to think outside the box and see opportunities as well as finding new various ways of solving problems. You have a genuine interest in the retail business and always have the customer top of mind. Clear communication and a strong leadership come naturally to you, and you believe in growing others by challenging and developing their way of thinking and acting, instead of telling them what to do. You are a true team player and thrive with cross functional collaborations, both within and outside of your organization.

This is a full-time position based in Stockholm and you will report directly to Store Design Manager. If you feel your experience, skills and ambitions are right for this role, please apply with CV in English as soon as possible but no later than June, 12th. Please note that interviews will be held continuously.

At H&M Group we strive to have a fair and inclusive recruitment process. This is why we kindly ask you to not attach cover letter in your application as they often contain information that can easily trigger unintentional biases. 

We look forward to receiving your application! 

H&M Group is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.