H&M Customer Service - Bulgarian Team

  • Puławska 2, 02-566 Warszawa, Poland
  • Full-time
  • Department: H&M Group

Company Description

Are you ready for a customer focused, action-packed career at the heart of our company?

Find your place in a fast moving environment where you create the optimal customer experience, with excellent service in a global fashion setting. We are offering a job where every day is a challenge, where only you set the limits to your career possibilities and where your personal growth and development is just as important as our business.

Job Description

The job of a Customer Service Agent comes with a range of responsibilities –and lots of rewards.

Your to-do list includes:

  • Handling every customer contact with interest and care, providing customers with solutions and advice
  • Being an ambassador for the H&M Group in every contact
  • Inspiring our customers about fashion and advising them on the latest campaigns and products in order to increase the selling
  • Efficient use of business systems to ensure as much time as possible is spent helping our customers
  • Adhering to laws and policies regarding personal data and payment procedures
  • Communicating clearly both verbally and in writing


Who are we looking for?

Just like everyone at H&M, we believe you are social, open and an ambitious team player

 full of drive and optimism. Your personal qualities should also include:

  • A friendly and helpful approach to our customers and colleagues.
  • The ability to recognise sales opportunities and maximise selling potential.
  • Being open to feedback and to communicate with your team and managers in a clear and straightforward way.
  • The ability to multitask and handle the pressure of a busy day.
  • The drive and ambition to complete your tasks in a timely and effective manner.
  • A willingness to learn and improve.

Also you have/are:

  • Bulgarian language – native or skilled as native in speaking and writing
  • English language – intermediate level in speaking and writing

Additional Information

What we can offer you:

    • Lunch card for all restaurants and bars 

    • Multisport Card

    • H&M discount card for all brands 

    • Group life insurance & Medical package 

    • Various types of training sessions 

    • Quarterly rewards based on performance 

    • Modernly equipped workspace with resting areas, massage chairs, daily fruits, etc., located in the center of Warsaw with an easy access to public transport 

    • Competitive salary based on benchmark tests in Warsaw 

    • Work in a friendly environment where we promote diversity and equality 

    Please note that we will contact only candidates who pass a pre-screening based on their CV.

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