Are you passionate about understanding what creates strong customer relationships? Would you love to collaborate cross functions to turn those insights into forceful strategies to develop hundreds of millions of customer relationships globally? Well then this might be your next adventure!
We are now looking for a Product Owner for one of our CRM / Marketing automation products, which focuses on tools and strategies for Customer Activation and Retention.

Within the product area of Customer Engagement, we create uniquely deep and meaningful relationships with our customers by providing inspiring, engaging and relevant experiences. Our area consists of 15 customer centric and data driven product teams. We see data, loyalty and personalization as key enablers for our success.

As a Product Owner at H&M group you are a visionary leader who guides new product ideas from an initial concept to product launch and assures full benefit realization. Along the way, we collaborate with world class engineers and designers to maximize each product’s impact on the world. You are expected to show strong customer empathy and have a deep business understanding as well as strong appreciation for technology. You will be leading a cross competent product team that works to improve the H&M groups digital experiences across different brands and technical platforms. Leadership and communicative skills are essential to be successful in the role. 

Job responsibilities
As our Product Owner you will be responsible for leading an empowered and customer centric product team that delivers exceptional business results. You will set an ambitious and clear product vision and communicate it effectively to collaboration partners and the product team. Also, work closely with Product Design and Engineering to integrate usability studies and research into product requirements to enhance user satisfaction, performance and ensure customer driven design. Utilize your market and industry knowledge to the benefit of the team’s vision and output.
Furthermore, you will

• Understand and contribute to the end-to-end team output, from ideation to production  
• Collaborate with partners throughout the H&M Group to ensure digital vision and outcome align within product strategy and objectives  
• Responsible for product specific KPIs in production and regular communication to internal and external partners 
• Take responsibility for the financial impact of team and product-related decisions  
• Define, implement and track performance metrics throughout the full product lifecycle 

Things we look for:

• Experience from working with customer activation & engagement, CRM or marketing in digital channels.
• Minimum 3-5 years of experience as a Product Manager/Owner or equivalent
• Functional knowledge of lean-agile development and methodologies as well as DevOps and OKR methodologies  
• Ability to build end-to-end product strategy, including definition of scope, roadmap, and KPIs and understand product development from ideation to release  
• Experience leading a cross-functional development team to achieve the common mission, prioritizing work and inspiring the team to improve  
• Proficiency with integrating qualitative and quantitative research, product analysis and customer insights into product requirements   
• Capable of gathering, analyzing and understanding customer and business needs and understand impact against product backlog and impact on team  
• Ability to influence decision makers and manage stakeholders to achieve the product mission
• Strong in planning, prioritizing, execution, and follow up together with a “can- do attitude”
• Analytical with attention to details
• Minimum bachelor’s degree in engineering/business/economics or equivalent relevant for the position 

What we offer!     
Besides the obvious perks such as staff discount card, flexible work life, learning communities, wellness benefits, parental benefits etc. you are joining a unique value driven culture, a large tech network and community where you can be yourself. There are endless opportunities to experiment and grow in any direction that you want and when you grow, we grow. Being a major player gives us countless opportunities to make a real impact and shape the future.    

Additional information 
This is a full-time position with placement in Stockholm, Sweden.

Please apply with CV as soon as possible, but no lather than 5th of april. We review applications and interview on an ongoing basis.

If you have any questions about the role, please contact recruiters [email protected] or [email protected]

Join the journey and build the future of fashion with us!