Are you up for a challenge? Do you want to take part in shaping the future for our customers?

Are you ready to make an impact within our team with your positive passion?

Are you a strong integrator who always challenges the status quo? If your answer is “Yes!”, then this opportunity might be something for you.

 Welcome to Logistics and our Team! Working in Logistics calls for precision, flexibility and above all teamwork, so it’s both enjoyable and stimulating. We are looking for a resourceful Business Expert!

Responsibilities: 

• Maximize operational excellence by educating 3PL in the H&M WMS system functionality and key work processes
• Monitor and support well-functioning system integration
• Support DC operations
• Monitor system functionality and new system functionality developments, incl. interfaces WMS, WCS and PLC
• Communicate change requests from 3PL to 3PL-DC Mgr./ Reg. S&Ops
• Distribute & translate release notes to 3PL and monitor execution
• Ensure all systems work as expected and are used correctly to aspire best service to the stores and to secure that business is not interrupted
• Ensure an effective and efficient incident management, when needed (e.g. participate in "bridge calls", Incident reporting)
• Ensure high quality level of all decided IT system related procedures and monitor correct implementation
• Conduct business process audits regarding compliance to group standards
• Act as PSR and NCG speaking person to global functions and local Sales and monitor compliance to PSR, sustainability and NCG standards
• Support DC Mgr. to ensure all operational, system and service requirements to the 3PL and operational changes are implemented and met (e.g. ensure system release updates)

Competencies: 

• Strong expertise in DC-level technology infrastructure and supplementing systems experience
• Functional competencies for supporting technology and system-related operations and incidents
• Strong operational DC log. expertise & process understanding
• Proactivity in problem-solving and hands-on attitude to resolving incidents
• Ability to understand system features and updates within a given time frame as well as ability for knowledge transfer
• Strong communication and coordination skills and a collaborative mindset

Key collaboration partners:  

• 3PL (external)
• 3PL-DC Mgr.
• 3PL DC Controlling Mgr.
• 3PL Transport Coord.
• 3PL-Advanced users (if exist)
• WR-Reg. Implementation
• Retail Stores

Knowledge & Experience

• 2+ years in a leading role, successfully applying our company leadership expectations
• Managing and leading a team
• Experience in delivering results from projects
• Experience in problem solving

Professional competences

• Lead with a Growth Mindset
• Ability to influence decision makers and coach others, sometimes from a distance
• Have confidence & ability to make quick decisions with the customer in focus

Personal drives & interests

• You embrace diversity and understand it’s what makes us strong
• Clearly demonstrate a customer first mindset
• Passionate about store colleague’s needs to help them provide the best customer experience
• Strong strategic abilities and sees the bigger picture
• Take a holistic view of all components affecting store commerciality, setting the right priorities for yourself and the business
• View feedback as a source of information & are humble in light of success

This is a Full Time position based in the Warehouse in Casalpusterlengo (LO).

Attach the following documents to your application: 

• Your CV & a Cover Letter 

Please note that we will not handle applications that does not contain the correct information & attachments.