Do you want to join H&M on a journey, defining the way we create a seamless omni customer experience? If you have a genuine passion for growing business and see yourself in a role contributing to added customer value, a strong brand and digital growth – join us and take part in setting how we work to deliver an outstanding omni offer for our customers.

H&M is on a journey to again become a truly customer-centric company. Building on our passion for the customer, we are upgrading the shopping experience and taking it to the next level. We´re changing our ways of working to offer our customers a seamless personalized shopping experience on their own terms - where they want, when they want. This means that we will put omni at the core of our business and accelerate to improve our omni customer experience.

As part of our future organization we’re introducing the Store Commercial Team. A team comprised of different competences from visual, merchandising and store operations working together to implement a locally relevant seamless customer experience and making it possible for us to create a truly customer focused omni organization. 

On this journey we´re all collaborating to create the best omni customer offer for our customers and as a Merchandise Analyst South America you will be a key player in making this happen in Chile,Perú & Uruguay. Together with your function you will work towards maximizing selling potential while driving omni sales performance and customer centricity in all parts of your work. 

As Merchandise Analyst you will:

• Provide analytical and technical support for your Merchandise Manager and together you drive profitable growth of your concepts.
• Help Merchandise Manager with administrative work and mak sure system is up to date.
• Support Merchandise Managers to drive merchandising strategies across whole market.

Being part of our omni journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for open minded team players that by being curious, innovative and forward-thinking, want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you’ve got.  

Besides your personality we see that:

• 1+ years of experience in Retail
• Understanding garment flow complexity
• Up to date with store operation knowledge
• Omni retail understanding
• Overall assortment knowledge
• Strong data management skills analytical, structured, ability to synthesize information and draw conclusions
• Good communication and interpersonal skills
• Strong organizational and project management skills
• Very good skills in MS Office, especially in Excel and PowerPoint
• A strong understanding of the consumer we serve
• Proactive and able to drive initiatives/ideas into tangible sales results
• You must be fluent in English and preferably speak Spanish (Spanish is a plus, not mandatory)

If you feel that your experience, skills and ambitions are a match, send us your application through the career site.  We’re more about personality and competence than qualifications, so don’t worry if your skills aren’t a perfect match. We are looking to have a mix of people that work in a way that optimizes our decision making, team performance and ultimately helps us reflect, respect and relate to our employees and customers. This is a permanent position based at our Santiago de Chile Support Office.

Note that due to GDPR we only handle applications via our career site.

H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.