The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviours are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, Business Tech delivers technological solutions for the entire value chain for all our brands.

We continuously surprise and delight our customers and accelerate our business - by releasing the power of people, data and technology. We explore new ways of working, have a customer focused mindset, embrace our strong values and release the power of our people to innovate and develop products that make a meaningful impact to customers all over the world.

Business Expert in H&M! 

Would you like to work in an international agile driven environment on solutions used in different parts of the world? 

Do you consider yourself a proactive, self-driven colleague who can take full ownership of the initiative working both independently and as part of a group? 

The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Technology development in combination of new customer behaviours are transforming the fashion retail industry. In order to cater for the individual needs of customers, Business Tech delivers solutions for the entire value chain for all our brands.  

About the role 

In the Customer Fulfilment domain, you will be part of our Allocation Precision team which responsibility covers solutions and improvements from allocation, through stock optimisation and fulfilment of orders to customers, stores and partners. Allocation Precision currently has 7 products where our overall objectives are to increase allocation accuracy, and efficiency across all sales channels and brands. As we are currently looking for a few talented Business Experts, you can possibly join one of the following products: Marketplace Allocation or Pre-Allocation 

Marketplace Allocation – allocation tools specific to driving marketplace growth. The tool provides actionable insights to be able to drive different results with our marketplace, ranging from maximising availability, to driving different customer behaviour. 

Pre-Allocation product team is responsible for directing and handling of products from supplier to warehouses. We optimise volume, cartons/packing, and final destinations to achieve the best balance between efficiency, flexibility, speed and accuracy to the customer 

Responsibilities 

As a Business Expert in Business Tech you will be in the centre of the action where product meets business. You will be working closely with Product Owners, development teams and other stakeholders, helping to make sure that the product development is in line with the business need. 

The Business Expert believes in a non-hierarchical culture of collaboration, transparency, safety, and trust. Working with a focus on value creation, growth and serving customers with full ownership and accountability. Delivering exceptional customer and business results 

By being a person interested in tech, forecasts, supply chain and the customer experience, you will find this position exciting. 

• You will utilise our vast supply chain network with data and AI, to optimise the allocation process. 
• You will be part of a multi competent product team having the full responsibility to identify and create business value. 
• You together with the product team, will drive the tech agenda to take allocation to the next step, based on deep understanding of the product flow/availability and the potentials for the future. 
• You will have a tight collaboration with stakeholders in different parts of the organisation, to make sure that process & tech is working hand in hand. 
• You will secure progress, explain, anchor and secure the content in the process and the solution. All with the aim to maximise business impact, benefit and effects.

Preferred skills and previous experiences 

A person who fits in this role is self-driven, customer driven and analytical. You and your product team will identify plenty of potentials and improvement areas. Hence, to make a difference for our allocation precision teams you need to be able to transform this into tangible actions in a keep it simple way. 

• You have at least 1-2 years previous experience in any of: 

o Retail Merchandising 

o Online Merchandising 

o Logistics operations / planning 

o AI/AA development or integration 

o Retail sales / demand forecasting 

• You have experience of informal leadership 
• You posses a deep understanding of how to monitor and understand customer behaviour 
• You are a connector & collaborator, positive and energetic, easily connect with people, and you build trust and relationships at all levels. 
• You are truly a “do-er”, willing to get hands-on solving any problems needed to make the team move forward. 
• You are strategic, analytical and fast in understanding and execution 
• You have preferably have an understanding of UX/UI area and how it impacts on the customer 
• You have strong communication & presentation skills 
• You are preferably familiar with digital development

What we can offer

At H&M Group we have a strong, value-driven culture characterised by believing in people, teamwork and an entrepreneurial spirit. Here you can be yourself and develop. You will be part of an important project at H&M Group with significant opportunities to influence and make a difference. With the right mindset and ambition, you will find plenty of room to grow. We welcome your application regardless of gender, age, gender expressions, sexual orientation, disabilities, religious beliefs, origin or background.

If this sounds exciting to you, come join the journey and build the future with us!

This is a full-time position with placement in Stockholm. Please apply with your CV and Personal letter as soon as possible, no later than 1st of December. If you have any questions about the role, please contact Jeffery Hou, at [email protected]. 

We are looking forward to your application!