Are you an experienced Service Owner (or equivalent) that wants to shape service delivery on a global level concerning tech service and support? Then this is the opportunity for you!   

At H&M Group we are on a digital transformation journey and all our teams need access to the best possible services. In our agile organisation the product team “Application Run Service” are responsible for end-to-end service delivery. The team deals with service portfolio management, service roadmap, prioritizes initiatives, budgets, negotiations with partners and vendors, and authorization of the release of new service capabilities.  

Responsibilities
As a Service Owner you will set the foundation and be a great part of creating our future solutions for the team who aims to have a helicopter view upon how operation is working together with many different of products. You will be working closely with the Service Team and Product Team to set the way of working and collaboration in an efficient way. You will handle a complex cross functional service delivery from both inhouse and vendor perspective, giving you the overall view in order to achieve service mission. You will also be accountable for that the service(s) over time deliver value and meet stakeholders’ expectations and business’ needs. Furthermore, you will:   

• Ensure cost efficient, stable and sustainable service operation and delivery
• Performs defined tasks to monitor service delivery against service level agreements and reports on status
• Service life cycle planning and follow up: Service roadmap, demand and capacity management, and prioritizes improvements
• Keep information of the service(s) up to date
• Cooperate and agree deliveries with underpinning supporting services, solutions, functions and processes
• Analyze service and component availability, reliability, maintainability and serviceability in order to find possibilities to improve  

Who are you?
We believe you are flexible, stress-resistant, and motivated. You have a solid understanding of the service life cycle and the ability to communicate and understand complexed service deliveries, knowing the importance to evaluate and evolve in order to create value. We believe you have excellent stakeholder management skills and have led cross functional teams in an agile environment. You have the ability to create partnership and drive collaboration with both internal and external parties.  

  We believe that your Skills and Abilities is to:  

• Challenge the status quo and find new solutions and drive out of the box ideas
• Manage contracts and negotiations with external suppliers
• Own and articulate end-to-end service requirements
• Understand customer and business needs and understand impact on services and priorities
• Understand and express the connections between larger business goals and service roadmap  

Functional Knowledge: 

• ​​​​​​​DevOps, Cloud operations, Automation
• Information Technology Infrastructure Library, ITIL
• Service architecture, offerings and agreements
• Deep understanding of underlying technical solutions  

Who are we?    
H&M Group is a family of brands with the desire to make great design available to everyone in a sustainable and circular way. Rapid technological development is transforming the fashion retail industry. We are seizing this opportunity to not only challenge ourselves, but the whole industry with the aim to be the most impactful ecosystem.    

We operate on a large scale across 74 markets. From AI to data-driven business development, user experience to engineering, we turn business challenges into innovative tech solutions – making H&M Group a global leader in combining tech, fashion, and design.     

What we offer!    
Besides the obvious perks such as staff discount card, flexible work life, learning communities, wellness benefits, parental benefits etc. you are joining a unique value driven culture, a large tech network and community where you can be yourself. There are endless opportunities to experiment and grow in any direction that you want and when you grow, we grow. Being a major player gives us countless opportunities to make a real impact and shape the future.    

Additional information    
This is a fulltime position with placement in Stockholm, Sweden. We will review and interview on-going so please apply as soon as possible but not later than 2021-12-10. If you have any questions about the recruitment process, please contact Talent Acquisition Partner [email protected].