H&M Business Tech Operation Lead Italy

  • Via Filippo Turati, 20121 Milano MI, Italy
  • Full-time
  • Department: H&M

Company Description

Are you up for a challenge? Do you want to take part in shaping the future for our customers? Are you a strong integrator who always challenges the status quo? If your answer is “Yes!”, then this opportunity might be something for you.   

Job Description

About the role 

We are building Business Tech from scratch and want the most empowering leaders in the technology business to release the power of people, data and technology. As part of our strategy to create a global and collaborative network to make sure that our Business Tech products achieve desired effects in the markets and are relevant for our customers and colleagues in different parts of the world, we are now looking for a customer passionate Business Tech Operations Lead. 



As a Business Tech Operations Lead we expect you to work approx. 60% of your time in the role as a Local Product Lead. Local Product Leads are responsible for dedicated Business Tech products and ensure that they are supporting the local operations and have the targeted effects on our business within the markets. To be successful in the role, you have the drive to make a difference in Business Tech. You have a growth mindset and a solid understanding of the business operational side. With your outstanding product and local market expertise, as well as providing an inspiring leadership to promote and enable well-functioning autonomous teams, you will play an important role setting the foundation for the future Business Tech organisation in our countries and its capabilities within your dedicated markets. Furthermore you will:  

  • Represent the link between the business objectives of the country and the core technological capabilities required to reach them 

  • Ensure that our business tech products are supporting the operations and have the targeted effects on our business within the country 

  • Responsible for securing country budget, resources, communication & training for tech product implementation and maintenance 

  • Staff manager for the country business tech team consisting of Local Product Leads, Service Owners and Site & Field Support. 

Your mindset & skills  

To be successful in the role, you will want to make a difference in Business Tech, have a growth mindset, a solid understanding of the business operational side within the local market you want to support. You’re a natural catalyst leader characterized by being visionary, clear in communication, coaching and empowering. You inspire others and believe in collaboration, team and individual abilities. You have the ability to push your agenda, lead in change and uncertainty all the way through. You have a holistic mind and can easily change mindset between strategy and operations without getting stuck in daily business.   

Having the insight on how to create exceptional customer and business result and a passion to challenge the status quo and find new solutions and drive out of the box ideas will be a part of your success. Furthermore, we believe that you:   

  • Have the ability to identify, develop, lead, coach and promote business tech talents 

  • Know how to influence decision makers and manage stakeholder in order to achieve Business Tech mission in country 

  • Understand local customer and business needs and understand impact on products and services 

  • Understand and express the connections between larger business tech goals and country roadmap 

  • Are a skilled communicator with experience of bringing together multiple business partners, both internal and external to execute on a common mission 

Additional Information

What we can offer  
At H&M we have a strong, value-driven culture characterized by believing in people, teamwork and an entrepreneurial spirit. You’ll be part of an important project at H&M with significant opportunities to influence and make a difference. You can be yourself and with the right mindset and ambition, you’ll find plenty of room to grow. We strive towards a diverse mix of people and welcome your application regardless of gender, age, gender expressions, sexual orientation, disabilities, religious beliefs, origin or background.  

If this sounds exciting to you, come join the journey and build the future with us!    

This is a Full Time position based in the Head Office in Milan. 

Attach the following documents to your application:  

  • Your CV & a Cover Letter  

We are looking forward to hearing from you!   

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