Store Experience Manager, Bluewater

  • Bluewater Pkwy, Greenhithe DA9, UK
  • Full-time
  • Department: ARKET

Company Description

Are you passionate about growing your team, driving your business and delivering results while providing exceptional customer experiences? Are you a hands-on leader and problem-solver with a big interest in sustainability, and the retail and hospitality industry? We are currently looking for a Store Experience Manager in Bluewater, who is motivated and excited to join our growing brand.

Job Description

We are convinced that a high level of customer service combined with our wish to provide every customer with an experience will grow ARKET sales and profitability. As Store Experience Manager you will be the key player in creating this for ARKET. You will be overall responsible for leading and developing all departments in store, including the café, and constantly improve daily operations to achieve sales targets and budget. You lead the store according to company and brand values, standards, policies and routines. You report to the Area Manager. Some responsibilities include:

 

  • Lead and develop the store team inspiring them to reach and exceed goals

  • Ensure quality and exceptional standards for merchandising, sales activities, store operations, campaigns and stock levels

  • Continuously evaluate and follow up on customer service levels and sales KPIs

Qualifications

The role requires the ability to plan, organise and prioritise work to achieve goals. You will spend as much time on the store floor as you will back office. You are able to take initiatives and drive things forward, and brave enough to take decisions. As a person you are communicative and have a positive attitude. You’re team oriented and convinced that customer service and sales are more or less the same thing. You are caring and genuinely want the best for your team. You have minimum two years of leadership and customer service experience within the retail industry.

Additional Information

We offer a work environment where culture and values play a big part in everything we do. We have a flexible attitude and value an entrepreneurial spirit. We want every employee to take ownership of the ARKET success and believe that a fun working place generates great results.

If you are interested, please send your application (CV and Cover letter) as soon as possible.

We are looking forward to hearing from you!

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