At H&M we believe it’s possible to find what you love, space to create and room to grow.

A place you can truly belong, being truly yourself.

With a team that is full of life, in a company that feels as good as it looks.

At H&M we believe it’s possible, because together we make it possible.

With an increasing customer demand, we are currently looking for remote working, full-time Customer Service Agents to join our existing H&M Family for a period of 9 months. This position is available to anyone based within the United Kingdom to apply.

Full Time: 9 month temporary 39-hour contract.

Salary: £9.30 per hour, paid fortnightly

Start date: Friday 22nd October

Location: You will be working with our team of Customer Service Agents in Edinburgh, but your place of work during the 9-month period will be your home address, which must be within the United Kingdom.

Please note, there may be an opportunity to extend the contract term beyond the initial 9-month period, subject to the needs of the business.  Work beyond the initial 9-month term may involve travel to our Edinburgh City Centre Office, or blended working between home and our Edinburgh Office.

What:
Bring your passion and creativity to our H&M adventure and share our pride in helping everyone look and feel good.

Your main responsibility will be to communicate clearly with our customers via phone, email, live Chat and Social Media channels and ensure they are kept at the heart of everything we do by living our values.

Why:
An opportunity to experience an engaging customer service position from the comfort of your own home. You will be welcomed in to a friendly and diverse team, where you will have the opportunity to write your own H&M Story, growing and developing both personally and professionally.

Benefits:
5.6 weeks holiday (pro rata), 25% discount for H&M Group, Gym discounts Programme, membership to Benefit Hub – to name but a few!

Operational hours:
Our operational hours are Monday to Friday, 8am – 9pm and at the weekend between 9am – 6pm. As a result, we would require you to be fully flexible and available to work any 5 out of 7 days per week.

We are complying with advice from the government to ensure we can continue working within safe social distancing guidelines when appropriate. This means that applicants must have these capabilities to work from home:

A practical work environment including a comfortable and safe space to work with minimal noise disruption and a table and chair to work from
An internet connection with speeds of at least 200kbps 
A computer which has Windows 10, Mac OS or a Linux operating system

We look forward to hearing from you soon!

Please note, applications will be accepted until Tuesday 28th of September. (Due to an anticipated high volume of applicants, this date may be brought forward)

Write your own H&M story, grow with us, shape your future, and achieve more than you ever thought possible