COS is a fashion brand for women and men who want timeless, modern, functional and considered design. Offering reinvented classics and wardrobe essentials, we create pieces that are made to last beyond the season. Since launching in 2007 we have opened stores in over 40 countries worldwide, all in carefully considered locations, applying a design concept that preserves the buildings’ original features whilst creating a modern, contemporary space.

Do you have experience working with E-Commerce platforms and Content Management Systems?  Do you have user UX and customer journey & navigation experience? Are you looking for a company that is willing to invest in you and support your development throughout your career?  

If so, this could be the role for you. We are now looking for a Digital Coordinator to join our E-Commerce team. 

This role will report into the Head of Digital Experience and is offered on a Full Time, Permanent contract. 

As Digital Coordinator you will support the delivery of online customer experience initiatives through project and resource coordination, research and admin-based tasks. In this role, your work contributes towards the delivery of COS digital experience team strategies which include conversion rate optimisation, VM and customer journey planning, e-commerce expansion and SEO.

What you will do:

• Responsible to drive and coordinate customer experience enhancing activities for COS Global Digital Experience function according to set objectives. 
• Constantly aim to improve processes and ways of working for a future fit organisation.
• Support the Head of Digital Experience to secure customer experience standards for new and existing e-commerce channels; tasks include UAT, setting customer experience guidelines and site content briefs.
• Participate in website development forums and take subsequent actions such a coordinating content and assets required for developments.
• Partake in varied tasks that support the delivery of SEO and site search strategies driven by the SEO Specialist; such as research and analysis, administration and creating copy briefs.
• Coordinate content, information and resources required to deliver CRO and A/B test strategies driven by the CRO Specialist, liaising with regional e-commerce and marketing teams where required.
• Co-work with varied departments both within COS and the wider group including e-com, marketing, growth and central tech organisation.
• Collaborate with all functions in the Global E-Commerce team. Contribute to an efficient information workflow and work towards the set long and short-term goals.

• Previous experience in a coordinator role preferably in an e-commerce environment.
• Experience working with E-Commerce platforms and CMS.
• User experience (UX) and customer journey & navigation experience.
• Experience with web analytic tools (Google Analytics, Visual Analytics)
• Proven ability to coordinate projects from start to end in line with set objectives.
• Exceptional organisational skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Process driven and customer centric.
• Strategic thinker and results driven.

When you first join COS we will give you a full training plan in store and access to our E-Learning tool.

In addition to this you will also receive some fantastic benefits including; 

• 25% staff discount on all H&M Group brands.
• A generous holiday entitlement.
•  Employee Assistance Program.
•  A range of long service benefits.

Over the last 10 years we have carefully built a culture where our people are supported, inspired and encouraged to be the best they can. Our brand is creative, forward thinking and modern; choosing longevity over passing trends. 

We set the bar high at COS; we are committed to recruiting great people, offering an environment where talent is recognised and valued. We believe that a diverse workforce plays an important role in the success of COS. We celebrate individual differences and appreciate the contribution that all our colleagues make. 

We are looking forward to hearing from you!