The key to building a great look is combining bold pieces.

The key to building a great company is combining different bold people.

We take pride in our history of making fashion accessible to the many, and strive to build a more welcoming, inclusive and sustainable industry. But we also know that you can’t change the world without great people and great teams.

Daily, we are creating with you that special kind of workplace, where unique talents from all over the world come together to form the best of teams, where we foster a culture of creativity, innovation, collaboration and growth.

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

Help us reimagine the future of an entire industry, making everyone look, feel and do good.

Be proud of where you came from & amazed by where you’ll go.

Be yourself & more at H&M.

As a Store Manager at H&M, you will spend 80% of your time where it all happens – on the shop floor. Not only because that's more fun, but also to support and lead your colleagues to achieve superb results and inspire customers to keep coming back. You know the importance of listening to your team's ideas and helping them to develop their skills. When you're not on the floor, you’re developing sales strategies and putting plans in place to support your team and the store success.

You enjoy a fast pace and a role where you make quick choices and put them into practice. You're a problem solver with a positive attitude. You're also well organized and know how to motivate and inspire people around you. Your entrepreneurial spirit shines bright and you are able anticipate the needs of our customers and while supporting your team to drive outstanding results. 

Some of the key responsibilities of this role

• You regularly analyse and follow up your Store’s Sales & Profit KPIs and take actions so as to maximise results.
• You ensure your Store’s execution continuously meets H&M standards and follow up using the Customer Audit Tool.
• You ensure H&M customer service standards are delivered in your store.
• You manage the recruitment, training, development and succession planning for your Store.
• You evaluate and manage the performance of your Store Team, including having dialogues, putting development plans in place, giving feedback and following up and taking actions to improve performance and develop your team.
• Together with your leadership team, you actively work with talent and leadership development in your Store in order to support business needs.

Your skills: 
Just like everyone at H&M, we believe you are a sales driven, social, open and ambitious team player full of drive and optimism. Your personal qualities should also include:

• Excellent interpersonal skills and a passion for providing excellent customer service
• Leadership skills - the ability to delegate work, follow up results and provide constructive, straightforward feedback to coach and develop your team
• Being organized and able to prioritize multiple tasks based on the needs of our fast-paced business
• The ability to analyze figures and formulate plans to maximize sales
• The drive and ambition to reach business goals in an effective manner
• A positive attitude and a willingness to learn and improve
• Minimum 1 year senior leadership experience in a retail environment would be preferable

What’s in it for you?

• Ability to be rewarded for your hard work as part of our Store Manager Incentive Program
• Generous staff discount at H&M and globally across other H&M Group brands
• Up to 26 weeks paid parental leave for eligible team members
• Discounts to over 400 fitness studios across Australia
• Continuous development opportunities in a global company that promotes internal progression