H&M Brand is on an exciting journey to again become a truly customer focused company. In line with our Rewind and Fast Forward strategy, we want to achieve clear ownership, fuel our salesmanship, enable speed and build on our passion for the customer throughout the organisation. We are excited to share the open position for Area Visual Merchandiser in Singapore.

As an Area Visual Merchandiser, you will be a key player in making this transformation happen. Together, with the Area Team and the Sales Market team you will work towards maximizing selling potential while driving sales performance and customer centricity in all parts of our work.  

The Area Visual Merchandiser’s main responsibilities for supporting the Sales and Profit goals in your Area by creating a plan to deliver a Great Customer Experience in line with the country. 

You ensure your stores have great visual teams by actively working with succession planning, talent and leadership development and structured performance management, based on results, values and leadership.

KEY RESPONSIBILITIES

Sales & Profitability

• You inspire and motivate your teams to deliver excellent indirect customer service in their Stores through 100% implementation of the Commercial Handbook. 
• You follow up to make sure the Commercial Handbook is implemented through regular coaching Store visits and feedback. 
• You ensure your Store VM teams have visual routines in place, (sample picking, planning etc.), to create clear garment presentation and wearable buying suggestions throughout the Store. 
• You ensure that there is a consistently high visual level in Stores that is both inspirational and commercially competitive as well as being in line with the global guidelines. 
• You ensure that the visual execution meets H&M’s expectations with the use of the Customer Audit Tool. 
• You ensure that the local commercial plan is implemented and follow up all sales campaigns and activities according to H&M guidelines. 
• You ensure that you and your team are up-to-date and understand current fashion trends, visual guidelines, styling techniques and competitor landscape in order to anticipate our customers’ needs. 
• You share, inspire and educate your Area and Store Teams on seasonal fashion information during kick-offs, meetings and Store visits. 
• You support expansion needs in your Area with effective planning for new Stores, rebuilds and maintenance. 
• You establish best practice on the quantity, condition and maintenance of all Visual Merchandiser materials, visual scheme orders, display stock and interior materials with sustainability in mind. 
• You regularly collaborate with your Support Office VMs and Head of Visual to communicate the visual level in your Area. 

People & Teams

• Together with the Area HR, you ensure Store Managers work with structured performance management for all VMs and VM Managers in the stores. 
• Together with the Area HR, you ensure all VMs and VM Managers in your Area receive an annual dialogue, feedback on their performance and a clear development plan or action plan of improvements to be made. 
• You evaluate, develop and map the visual performance of the Store teams in the Area through feedback, coaching visits, training and workshops. 
• Together with your VM Managers and SMs you identify visual talent and ensure development plans are implemented accordingly. 
• You work actively with succession planning for all visual roles in the Area to ensure a sustainable pipeline. 
• You ensure role clarity for all VM roles in your Area and make sure that all Store Management Teams understand the responsibilities of these roles. 
• Together with AHR, you forecast VM recruitment needs and ensure visual recruitment follows global best practice and guidelines. 
• You plan and deliver quality visual training for all visual roles (introduction training, sample picking and styling training).  

WHO YOU ARE AND YOUR BACKGROUND?

Being part of the omni transformation journey means that there is not one clear path. We ask you to be open to change and take part in creating an organization for the future. This is an opportunity for open minded team players, who are curious, innovative, and forward thinking, and want to be part of the change in our business and our industry. We ask that you be yourself, drive results, be decisive and action-oriented and work towards goals.  

Besides your personality, in order to be successful as an Area Visual Merchandiser, we believe you:   

• Have 2+ years of experience in visual merchandising within retail leading teams and background that provides you with a thorough and holistic understanding of the retail business. 
• Proven leadership experience in your current role.
• Have a strong understanding of our customer and fashion landscape.
• Have customer centric mindset with a sales driving approach and a strong commercial awareness.
• Achieved strong results in your current position and constantly improving ways of working
• Have strong organizational and time management skills with an ability to determine key priorities. 
• Have ability to secure and retain top talent through focused training, development and strong succession planning.   
• Are able to travel, required for role. 
• Have excellent communication and interpersonal skills.  

This role will be based in Singapore and on a local contract.