Retail Department manager

  • 5100 N 9th Ave, Pensacola, FL 32504, USA
  • Full-time
  • Department: H&M

Job Description

Job Responsibility including but not limited to:


  • Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager
  • Manage, recruit, onboard, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; corrective actions and making employment decisions
  • Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment


  • Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability
  • Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines and merchandise information
  • Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
  • Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department


  • Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
  • Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
  • Responsible for knowledge and completion of cash office operational functions
  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
  • May be assigned overall store responsibility in absence of Store Manager

Customer Service:

  • Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room, and at the cashpoint

Financial Accountability:

  • Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for the department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
  • Accurately record sales and worked hour figures


Minimum Candidate Qualifications: 

  • High School graduate or equivalent; Associates or bachelor’s degree is preferred 

  • Minimum of 2 years of retail management or comparable experience 

  • Ability to lift in excess of 20 pounds 

  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance 

  • Ability to climb a ladder and use a step stool  


  • Ability to coach and counsel staff on performance management and progressive discipline techniques 

  • Open availability including evenings and weekends 

  • Basic computer skills such as browser navigation, software interaction and data entry are needed 

  • Minimal travel required (i.e. Workshops)  

Financial Accountability: Assist Store Manager with sales and profit responsibility for your store. Accurate recording of sales figures and hours  

Job Status: Non-Exempt, Hourly 

EEOC Classification: SLS 


Additional Information

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