About Business Tech

The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Technology development in combination of new customer behaviors are transforming the fashion retail industry. In order to cater for the individual needs of customers, Business Tech delivers solutions for the entire value chain for all our brands. 

About the position

The Partner Connectivity Product Area is one of the five product areas within the wider customer fulfillment domain. Partner Connectivity connects all third parties within logistics and makes sure that we can fulfill the customer promise, both through 3rd party warehouses and with the best last-mile carriers. Partner Connectivity also connects to all marketplace platforms where H&M and associated brands are present. You will be part of creating the customer promise of tomorrow!

The other product areas within Customer Fulfilment are Allocation Precision, Inventory Optimization, Digital Core and Fulfilment Centre Operations. They are all focusing on customer-centric and efficient movement and storage of goods, including inbound- and outbound logistics and warehousing. 

What you will do as Product area manager

Co-lead a cross-functional product development organization of approx. 100 people that deliver business and customer value, always with salesmanship at heart. You will be responsible for the overall vision, strategy, and KPI fulfillment of the Product Area as well as being part of the wider Domain leadership team. You will build strong relationships with relevant business partners to align the Product Area roadmap with the overall strategy and make sure it delivers solutions to meet our overall business goals.

A central part of the role will be to guide and lead your team during our transformation period to a product and tech-driven organization. We are on this journey together which means there is no clear path and there will be twists and turns along the way. You will play an important role in setting the foundation and creating our future organization, including hiring of new talent and developing your existing talents into becoming a full-fledged product development teams.

You will collaborate closely with the Product Area Lead Engineer to support Product Owners and their teams and shape the end-to-end product strategy and determine business value. As Product Area Manager you will have staff responsibility for the Product Owners and competence leads.

Here are some of the other exciting aspects of this position:

• Drive transformation from a project organization to a product organization
• Drive the shift towards in-house tech talent 
• Drive the change from Waterfall into Agile principles and mind set
• Implement Agile methods and tools such as Scum, Kanban and product demos
• Drive the agenda toward H&M direction of becoming the industry’s most impactful eco-system
• Ensure that we productify and commercialize tech products where it makes sense incl. business models and go to market strategies
• Define and secure high-level KPIs, targets and roadmap for the entire Product Area and align them with the respective Product Owners
• Ensure interfaces and dependencies within the Product Area and to other Product Areas are considered
• Stay in sync with the Product Owners on priorities and day-to-day decision making
• Be accountable for financial impact incurred by leveraged resources and solutions in the product teams of the Product Area
• Be responsible for the overall work environment for your team

Your mindset & skills

Our journey will lead to something new and exciting - we will test, fail and learn together. You are an important player in this transformation; therefore we believe you are flexible, stress-resistant and able to work in an environment that is not yet formalised.

We believe that you are customer obsessed and always push to develop both current and new innovative customer offerings. You have experience building and scaling technology solutions to support innovation and optimization of logistical networks and flows. You stay up to date with the latest techniques for product discovery and hypothesis-driven product development, and you thrive in a matrixed organization with both complex and evolving technology and products.

You have great leadership skills and believe in a culture of collaboration, transparency, safety, and trust. You are a visionary that coaches and empowers your colleagues with the most relevant competencies, allowing them to lead, collaborate, and deliver exceptional customer and business results. We believe that you are a curious leader focused on value creation, growth and serving customers with full ownership and accountability. You have a holistic mindset and are typically skilled in breaking down silos, enable collaboration and empower teams. 

Key Softer Skills:

• Have the ability to lead an organisational unit with 100+ employees
• Have hands-on experience of Agile product development
• Are a great communicator with experience of bringing together multiple business partners, both internal and external, to execute on a common mission
• Know how to build end-to-end product vision, strategy, roadmap and KPIs
• Know how to make data informed decisions and translate customer and business insights into a product vision
• Have track record of creating customer and business value through team and customer fulfilment products
• Knows the space within the Logistics eco-system 
• Understand what it takes to build healthy, maintainable and scalable technology
• Understand relevant technology trends, the opportunities they bring and when and how to use them

It’s an advantage if you have experience from Value Proposition Definition and OKR Methodologies.

Do you think we are a match? We hope so!

This is a fulltime position with placement in Stockholm. You will report to Head of Customer Fulfilment Domain at Business Tech. Apply with CV and Cover Letter (English) as soon as possible, we will contiously review applicants. 

Company Description

The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviours are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, Business Tech delivers technological solutions for the entire value chain for all our brands. 

We continuously surprise and delight our customers and accelerate our business - by releasing the power of people, data and technology. We explore new ways of working, have a customer focused mindset, embrace our strong values and release the power of our people to innovate and develop products that make a meaningful impact to customers all over the world.