Would you describe yourself as a curious thinker and maker? Are you passionate about understanding human needs and behavior? Do you recognize patterns, identify gaps and opportunities and love to develop ideas into concrete concepts and experiences? As a Service Designer you will get the opportunity to shape the future retail experience at H&M Group, a global company that is dedicated to transform the fashion industry into becoming circular. If this appeals to you, you should read more below!

Business tech

The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviors are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, Business Tech will deliver technological solutions for the entire value chain for all our brands.  

In Business Tech, we will continuously surprise and delight our customers and accelerate our business - by releasing the power of people, data and technology. We explore new ways of working, have a customer focused mindset, embrace our strong values and release the power of our people to innovate and develop products that make a meaningful impact to customers all over the world.

About the role

We are looking for a Service Designer to our brand-new function Innovation & Incubation at H&M Group, Business Tech. As a Service Designer at H&M Group you will actively work on developing the future customer experiences and offerings. In collaboration with colleagues across the organization, you will use the design process to explore, define, prototype and test hypotheses for all touch points (physical and digital). The customer is always our starting point and your missions is to transform customer insights into business opportunities.

Responsibilities

As a Service Designer you will get a lot of responsibility. It is sometimes challenging, but also rewarding and definitely a lot of fun to design the experience for customers all over the world. The retail industry is transforming, and you will cover a broad range of initiatives, from exploring future visions and new business models to improving the experience of the services we offer today.

Your main responsibilities are to:

• Create an understanding for customers’ needs, behaviors, drivers and expectations
• Co-create concept development with customers, staff and colleagues
• Drive, plan and facilitate collaboration in cross functional teams leaning on the design process
• Inspire, share and spread customer insights & tools as well as design thinking methodologies across the H&M Group
• Be an advocate for the customer perspective, always having a holistic view
• Plan and conduct customer research and exploratory tests
• Package and spread qualitative insights and learnings
• Identify pain points and opportunities in customer journeys
• Coach and support colleagues about customer centricity and the design thinking approach

Your profile

You have work experience within service design, probably from a consultant agency or in a similar position at another company. You have a creative mindset, human centered approach, co-creative spirit and a holistic view. We also want you to have…

• Experience of developing customer experiences cross channels and confidence in Service Design and/or Design thinking methods and tools
• Skills, knowledge and experience of qualitative research and methods
• Talent in visual and verbal communication and the ability to make things tangible
• The drive to keep up- to- date with latest qualitative design methods, general consumer behavior and trends across industries

Personal skills

Just like people at H&M Group, we believe you´re social, communicative and an ambitious team player full of drive and optimism. You are keen on input and feedback and you love to collaborate and communicate with colleagues in other roles with the goal to find the best way forward with your never ending “can-do attitude”.

You are curious, open minded and love talking to customers to understand human behaviours and needs. You have the ability to bring simplicity into complex issues, a large portion of common sense, and know how to engage and explain when presenting to others.

What we can offer

This is a fulltime position with placement in Stockholm.  

At H&M Group we have a strong, value-driven culture characterized by believing in people, teamwork and an entrepreneurial spirit. Here you can be yourself and develop. You’ll be part of an important transformation journey at H&M Group with significant opportunities to influence and make a difference. With the right mindset and ambition, you’ll find plenty of room to grow. We welcome your application regardless of gender, age, gender expressions, sexual orientation, disabilities, religious beliefs, origin or background.

Practical info

Please apply with your CV and Personal letter as soon as possible, no later than 17:th of February.  ­

We are looking forward to your application!