H&M Retail Sales Advisor- Seasonal

  • 6600 Topanga Canyon Blvd, Canoga Park, CA 91303, USA
  • Part-time
  • Department: H&M

Company Description

This is H&M.  Together we make it possible.

 

The word “Advisor” is pretty deliberate… Plenty of places focus on selling clothes, but helping people understand their personal style is what sets H&M apart. In the fast-paced and exciting world of retail, our Sales Advisors are there to ensure that our customers enjoy a fantastic shopping experience. That might be something as big as providing them style advice, or small as making them feel more comfortable by showing them the fitting rooms. Whatever the task, it’s all about providing best in class customer service to some of the best dressed shoppers out there.

Job Description

 

You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M’s business success. 

Role responsibilities include, but are not limited to: 

Best Customer Experience 

You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. 

Direct Customer Service 

  • Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor 

  • Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help 

  • Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting) 

Sales & Profit 

You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached 

Store Operations 

  • Keep the fixtures full and tidy regularly throughout the day to maximize sales 

  • Ensure great garment care to sell the products in their best condition at the right time 

  • Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales 

  • Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to: 

  • Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas 

  • Dusting all counters/hard surfaces, removes all spills, trash and debris from store 

  • Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces 

  • Maintaining cleanliness of all bathroom facilities on an as needed basis 

Garment Processing Procedures 

  • Actively process, stock and replenish garments on sales floor and stock room 

  • Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities 

  • Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals 

Cash Handling Procedures 

  • Handle payments and returns 

  • Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine 

Policy and Safety Routines 

  • Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store 

  • Execute reductions, price changes, and transfers 

Best Team 

By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements. 

  • Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment 

  • Give honest and constructive feedback to your colleagues to develop their skills 

  • Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times 

 

All your information will be kept confidential according to EEO guidelines.

Qualifications

Minimum Qualifications: 

  • High School graduate or equivalent preferred 

  • 6 months of experience in customer service, preferred 

  • Ability to lift in excess of 20 pounds 

  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance 

  • Ability to climb a ladder and use a step stool  

Additional Information

All your information will be kept confidential according to EEO guidelines.

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