Product Specialist (12-month contract)

  • 503 Murray St, Perth WA 6000, Australia
  • Full-time

Job Description

The Gig

This is your chance to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries – health and tech – you’ll play an active role in shaping the future of healthcare in Australia.

As part of the Product Market Fit (PMF) product team, you'll help bring novel product ideas and market opportunities to life. Using an iterative product development approach our team will rapidly research, develop, distribute and analyse the performance of product prototypes and MVPs, while working to demonstrate product viability and ultimately achieve product-market fit.

The purpose of this contract role is to represent the customer in this process. You'll help identify target markets and customer profiles, conduct customer research and facilitate the acquisition and onboarding of beta participants - with the aim of establishing a deep understanding of our target customer and in turn using this knowledge to inform the product development process.

Responsibilities:

  • Customer Interviews - Organise and conduct customer interviews, gather feedback, examine customer workflows and identify problems areas and opportunities to innovate.

  • Identification and Prioritisation of Underserved Needs - Analyse and interpret results of customer interviews and surveys to identify underserved customer needs and prioritise these for targeting by the PMF team.

  • Definition & Prioritisation of MVP Featuresets - Help design solutions to address these underserved needs. You’ll use your knowledge of customer to inform the essential features of our MVP (Minimum Viable Product)

  • Development of Onboarding, Support materials, FAQs and help center content - Support the execution of an MVP rollout by assisting in the development of promotional, onboarding and help center content for beta participants.

  • Beta Participant Enquiries and Support - Responsible for managing support and enquiries of beta participants, whether it’s onboarding or troubleshooting you’ll be responsible for all communications with our beta participants.

About You

You’re an individual with excellent analytical abilities and strong business acumen. You love solving problems and have a high attention to detail. You’re adaptable and comfortable in areas of uncertainty. Your drive to learn and flourish in rapidly-changing agile environments will make all the difference at HealthEngine. If you’re all of these things, as well as impact and results driven with a bias to action, we want to hear from you.

Experience you’ll bring:

  • Previous experience in the Healthtech industry
  • Experience working within product development and engineering teams
  • Startup experience is highly desirable
  • Customer Service or sales experience.

Additional Information

The perks behind the work

HealthEngine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. Learning and challenge aside, we also offer:

  • Flexible work hours and arrangements
  • Fully stocked kitchen with coffee on tap
  • Regular social events and play spaces on-site
  • Salary sacrifice and salary packaging options
  • Workplace wellness program

Diversity and inclusion

HealthEngine believes in the power of a diverse workforce and are fully committed to building and maintaining an inclusive culture. We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers and consumers. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.

A bit more about us

HealthEngine is a purpose-led business, on a mission to transform healthcare in Australia. As the leading consumer healthcare platform, we’re creating a better patient experience by bringing all healthcare providers into one, connected network. We allow patients to find and book healthcare practitioners at the touch of a button, 24/7, while providing practices with the tools and technology to improve their patients’ experience. We believe that by creating a more connected, immediate and simple ecosystem, we can improve health outcomes for everyone.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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