Customer Success Manager

  • Full-time

Job Description

The Gig:

This is your chance to join a team of forward-thinking, change-making individuals collectively transforming the way healthcare is delivered. Operating at the intersection of two fast-growing industries – health and tech – you’ll play an active role in shaping the future of healthcare in Australia.

Our customer success managers are responsible for representing HealthEngine, and is the primary point of contact for any of our practices who have concerns regarding product, support, or billing. Their purpose is to provide the best customer experience possible, which in turn will result in customer retention and expansion.

Responsibilities:

  • To build great customer relationships to ensure that our customer remain our customers
  • Proactively manage a portfolio of high value customers to maximise their return on investment
  • Identify potential retention challenges and resolve
  • Identify opportunities to provide value add services to our customers
  • Collect and report product feedback to internal teams
  • Negotiate and close renewals with existing customers
  • Collate and distribute regular performance reporting

About You:

You will be impact and results driven with an ability to drive continuous value of our products. You must have an ability to analyse data and apply actions to consistently improve results. Strong organisational skills and an ability to understand and find positives in an always changing environment will help you thrive in this role.

Experience you’ll bring:

  • 3+ years’ experience in an Account Management role
  • Experience in using SalesForce and client management reporting systems
  • Experience using Microsoft Office (Excel, Word, Powerpoint)

What’s on offer:

HealthEngine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. You will learn lots and grow even more. There’s no limit to your progress — your future’s what you make of it.

  • A diverse culture of smart creative individuals who are passionate about HealthEngine’s mission and vision
  • An open-plan office with a variety of spaces for working and socialising
  • Regular social events from mini golf, to afternoon drinks, birthday-brunches, hackathons and huge end of year celebrations

A bit about us:

HealthEngine is a purpose-led business, on a mission to make healthcare better for all. We’re dedicated to simplifying Australia’s complex healthcare system through modern, innovative technology. Transforming the way patients access healthcare, we’re seamlessly connecting patients and practices while providing practitioners with tech solutions to improve the patient healthcare journey.

If you’ve got some ambitious aspirations to kick some serious career goals, the rocket ship is launching, the flight path set. Suit up and climb aboard.
 

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