The Gig

This role is as close to business operations as a learning role can get!! It’s a rare career step for an aspirational, energetic, creative and collaborative “doer” who believes “everything is figuroutable”.

The Learning Specialist is a newly created role with accountability for designing and executing on learning needs specific to provider products, Salesforce and associated systems and general provider operations.  It is not an airy fairy development role, nor a program-led training role. This is a commercially focussed role for an action oriented, smart creative with a growth mindset and deep technical capability in adult learning.  

The Work

Your first month will see you learning our culture and getting “elbows deep” into our provider products; our Salesforce system;  and our provider business operating model. With support from the People Success Partner you will lead an initial training needs analysis; and by month two you will be using your gift for translating and transferring knowledge to create learning moments that directly increase sales efficiency, reduce customer churn and increase customer NPS!  It will be high pressure at first, but as you integrate and become “one of us” you will have the time of your life!!

The Tribe

We are at heart, patients first; and so we are passionate about changing the way Australian’s experience finding and accessing health care.  Dedicated to the cause, we are curious, driven, pragmatic and creative in our problem solving.

We are split between Sydney and Perth, however share the same goal; to grow the number of new customers in our relevant markets, and help them be successful with our products. If our provider customers are successful with our products, we know patients will have a great experiences. Great experiences lead to better health outcomes and that makes us happy dance!

The Value Proposition

• Work strategically with the Chief People Officer and operationally with the Head of Provider Operations and Sales & Customer Success Leaders to make real impact.
• Project manage your own functional work, and take full accountability and recognition for your results.
• Make your mark on an real world problem that makes a difference to Australia
• Opportunity to consolidate technical credibility and build a personal brand as a learning expert.  
• Ideal pathway to extend into a leadership role and take the learning model across the entire business

You Personally

• You will be curious, driven, pragmatic but creative and you will thrive on solving learning problems using modern but proven learning techniques.  
• You are organised, have a growth mindset, deep technical capability in adult learning and back yourself to get results in others.  
• You prefer to “coach” rather than “instruct” and you like to add a little fun into your learning interventions.
• Your warmth and emotional intelligence draws people to you and you thrive on unleashing the potential in others.

You professionally

• Ideally you will understand SaaS metrics (or at least know what SaaS means!!) and have worked with Salesforce and Customer Success methodologies in a previous role.
• You will have had several learning focussed roles in your career to date, but feel like you are still building!
• You will have experience using technology as a learning aid, but not as the whole solution.
• You have demonstrated ability to think and design strategically, as well as tactically execute training.
• You can very simply explain the commercial impact of learning, but design with the learner in mind.

A bit about us

HealthEngine is a purpose-led business, on a mission to make healthcare better for all. We’re dedicated to simplifying Australia’s complex healthcare system through modern, innovative technology. Transforming the way patients access healthcare, we’re seamlessly connecting patients and practices while providing practitioners with tech solutions to improve the patient healthcare journey.

If you’ve got some ambitious aspirations to kick some serious career goals, the rocket ship is launching, the flight path set. Suit up and climb aboard.