Account manager

  • Full-time

Company Description

We are one of the fastest growing HR tech SaaS scale-ups in Europe. With around 100% YTY growth, we support the success of more than 300,000 employees from companies such as Decathlon, Allegro, Cyfrowy Polsat Group, Santander Consumer Bank, Leroy Merlin, Nationale Nederlanden, Allianz and more.

The company has three offices in Poland: Cracow, Warsaw and Tarnów, are at the same time remote friendly thanks to our remote smart culture and digital ecosystem, and have employees in other cities and countries.

We are an English-first company. 

But above all, we are a team of HR tech enthusiasts who love to work on enabling people and organization development! And, according to the survey insights, our team members love us for the flexibility, autonomy and a great fun & growth company culture.

Job Description

 

We are looking for a customer-centric and HR-tech savvy individual to join us as an Account Manager, who will help us add value for our customers at each phase of our partnership.

What’s in it for you?

  • Having a real impact on a global HR tech brand
  • Working in a startup remote-friendly culture founded on autonomy, accountability and at the same time team building and belonging
  • Possibility to work 100% remotely or from one of our offices (Tarnów/Cracow/Warsaw)
  • Working in a team with a passion for what we do
  • Opportunity to develop thanks to a high degree of autonomy and openness to your ideas
  • Competitive salary: 9.500-11.500 PLN gross/month on CoE or 11.400-13.800 PLN net + VAT/month on B2B contract, depending on experience and skills PLUS on target earnings
  • Multisport card
  • Private health insurance
  • Office/home office tools & perks
  • Equipment and modern digital collaboration tools
  • Full time contract - it's up to you whether you choose B2B or an employment contract
  • Flexible working hours and  work life balance- it is something we really care about

Check out what scope you will be taking care of at HCM Deck:

  • Building strong relationships with the customers and continually delighting them with a positive, customer-centric attitude
  • In cooperation with Project Managers, supervising implementation projects for enterprise customers
  • Running business reviews and presentations with focus on showing value, sharing knowledge, best practices and success stories
  • Business analysis and driving upgrade revenue through increased product adoption and increased usage
  • Being actively involved in product feedback process, playing role of the voice of customers
  • Sharing knowledge, best practices and market trends about L&D processes and supporting customers in their digitization
  • Creating and updating internal processes that are crucial in the AM role with focus on automation and data based decision making

Qualifications

We are looking for a person with:

  • At least 2-3 years experience in sales, B2B customer care or HR
  • Advanced account management skills and practical experience with basic processes (extension, expansion, business reviews, marketing cooperation)
  • Strong customer focus
  • C1 level of English and fluent Polish
  • Basic understanding of project management principles
  • Business analysis skills
  • Team player attitude and exceptional communication skills
  • Strong desire to learn and grow
  • Undaunted resilience to  eagerly embrace FAILs as First Attempts In Learning 
  • A proactive attitude and an unquenched thirst to test new approaches, and find new ways to reach their goals
  • Passion for what they do and positivity
  • Nice to have: knowledge about L&D/HR/Talent Management; experience in SAAS enterprise sales; 

Additional Information

If your profile and our role look like a potential great mutual match here is what you can expect during our recruitment process:

  • First exploratory call from the recruiter to briefly discuss the role and our mutual expectations
  • A recruitment assignment to let you test what your actual work would be about
  • 1st interview with two of your peers, during which we would like to know more about your experience and qualifications and we would discuss your assignment
  • 2nd interview, with Head of Customer Success  and VP of People during which we would like to know more about you as a person and let you know us better

Does it sound like an exciting opportunity for you or someone in your network? Do not hesitate to apply or pass the ad on.

We’re looking forward to meeting you!