We are one of the fastest growing HR tech SaaS scale-ups in Europe. With over 100% YTY growth, we support the success of more than 300,000 employees from companies such as Decathlon, Allegro, Cyfrowy Polsat Group, Santander Consumer Bank, Leroy Merlin, Nationale Nederlanden, Allianz.

The company has three offices in Poland: Cracow, Warsaw and Tarnów, although we have employees-satellites in other cities and countries. We are currently 100% remote and we’re planning to move to a flexible remote or hybrid mode in the near future. 

We are an English-first company. 

But above all, we are a team of HR tech enthusiasts who love to work on enabling people and organization development!

We are looking for a customer-centric, energetic, and highly-motivated individual to join us as a Customer Success Manager in one of our locations  - Kraków or Tarnów who will help us add value for our customers at each phase of their lifecycle.

What’s in it for you?

• Having a real impact on a global HR tech brand!
• Opportunity to work with and make impact on recognized, international brands
• Working in a startup remote-friendly culture with a team with a passion for what we do
• Opportunity to develop thanks to a high degree of autonomy and openness to your ideas
• Flexible working hours - work life balance is something we really care about
• Full time contract - it's up to you whether you choose B2B or an employment contract
• Health benefits - you can choose from several packages

Check out what scope you will be taking care of at HCM Deck:

• Build strong relationships with the customers and continually delight them with a positive, customer-centric attitude
• Manage implementation projects for enterprise customers
• Share the product knowledge and proactively educate customers on the use and benefits of our product
• Provide advisory support for L&D processes
• Run presentations and trainings for customers
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
• Be a customer advocate and contribute to product development by analysing customers’ needs and capturing and sharing customer feedback
• Develop and share best practices with team members to continually improve the quality and effectiveness of our processes to help with achieving goals
• Pre-sales support
• Drive upgrade revenue through increased product adoption and increased usage

We are looking for a person with:

• 2-3 years in Customer Success Manager role or in any role with similar scope of responsibilities or set of competences
• Relationship building skills and customer focus
• Excellent communication and presentation skills
• Organizational skills
• Strong analytical and problem-solving abilities
• Basic project management skills
• Value-based selling skills
• Passion and empathy
• Very good command of both English and Polish is a must
• Previous experience in SaaS company and/or HR experience would be a plus

During this recruitment process you can expect:

• First exploratory call from the recruiter to briefly discuss the role and our mutual expectations
• A recruitment assignment to let you test what your actual work would be about    
• 1st interview, during which we would like to know more about your experience and qualifications and we would discuss your assignment    
• 2nd interview, during which we would like to know more about you as a person and let you know us better

Does it sound like an exciting opportunity for you or someone in your network? Do not hesitate to apply or pass the ad on.

We’re looking forward to meeting you!