HCL Technologies Infrastructure Service Division (HCL ISD) is the fastest growing line of business of HCL Technologies. An end-to-end owner of IT Infrastructure through differentiated value proposition 'Industrialized IT Management'. The concept of Industrialization is truly utility-based with cloud computing as one of the platform of delivering that service. What the customer gets is optimized, flexible, centralized, standardized, business aligned IT. Key service offering include end-user computing, data center and mainframe services, Integrated operations management service, cross functional services, security & network services. For more information, please visit www.hclisd.com.

About HCL Enterprise: HCL is a $5 billion leading global technology and IT enterprise comprising two companies listed in India--HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 62,000 professionals of diverse nationalities, who operate from 26 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms. For more information, please visit www.hcl.in
 

JD-PMO Head

Brampton, ON, Canada

Purpose of Role

Delivering high quality SLA based cost effective project services with PMI’s methodology with high level of customer satisfaction

Main Responsibilities:

·         Leading Project Management Office

·         Customer Relationship/ Stakeholder Management

·         Focus on project opportunities and transformation initiatives

·         Increase penetration of Infra project services in existing engagement

·         Project pipeline management and forecasting

·         Resource management

·         Team billability

·         Customer invoicing and billing

·         P&L Responsibility for project stream

·         Monthly, quarterly and annual revenue forecasting

·         Ability to expand and shrink project team based on project demand

·         Management reporting

·         Conduct regular project reviews with customer project stakeholders

·         Employee retention, motivation and training

·         Implementation of new technologies

·         Consolidation/virtualisation opportunities

·         Reduce business impact of outages

·         Cost savings through better project management methodologies

·         Project SLA management

·         Project Customer Satisfaction

·         Development of service catalogue for repeatable project services

·         Escalation handling and coordination with Steady State Service Delivery Manager

·         Compliance with customer project reporting and HCL project reporting

·         Compliance with HCL financial reporting

Desired Skills and Experience

Core competencies, knowledge and experience:

·         Minimum of 15 yrs of which at least 10+ years of IT Infrastructure Project Delivery

·         Experience with outsourced managed services is must

·         Bachelors degree in Engineering (in Computer Science/ Electrical/ Electronic/ Communication)

·         In-depth understanding of PMI Methodology

·         Experience of managing outsourced or offshore supplier support groups

·         Very strong verbal/written communication skills

·         Exposure to telecom domain an added advantage

Technical / professional qualifications:

·         PMP Certification is must

·         Strong Techno-Commercial/ Business Orientation and Cost Sensitive with ability to balance decisions between onsite and offshore delivery mix.

·         Strong Leadership/ Team Building/ Decision Making attribute

·         Demonstrated success in delivering IT services using private and public cloud framework

·         Expertise in Defining Process and ensure the implementation within the Service Delivery Organization; experienced with PMI methodology

·         Datacentre Migration/Consolidation experience will be an advantage

·         Technology appreciation in the areas of:

·         OS – Windows, Linux, Unix

·         Database & Middleware - Oracle Stack

·         Converged Technologies

·         ITSM Tools – ServiceNow

·         Management Tools - HP, BMC

·         Control M Batch Management

·         Mainframe

·         Available on 24 x 7 basis in the event of emergencies and should be contactable after office hours

Business Skills

·         Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management

·         Ability to interact with customers so as to ensure that the service is flexible, efficient and responsive

·         To work through issues analytically to a successful conclusion

·         Demonstrable results in a business customer facing role, with a track record of delivering project services to defined service levels.

·         Experience in the management of multi-discipline teams in distributed locations supporting complex application environment.

·         Experience of working in a project and matrix organization with a team size of 100+ people

·         Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.

All your information will be kept confidential according to EEO guidelines.