Customer Service Coordinator

  • 10750 El Monte St Suite 100, Leawood, KS, United States
  • Part-time

Company Description

About Woof's-

At Woof’s, our amazing team of dog lovers and state-of-the-art facilities help us to provide top-notch daycare, boarding, grooming, and training services to our 4-legged guests and their 2-legged companions. Our team focuses on keeping your pups happy, safe, and healthy by ensuring our pack leaders are trained and interacting with your pups all day long.

Job Description

Woofs in Leawood is now hiring friendly, guest-oriented customer service team members!  You will run our front desk while greeting and caring for two-legged and four-legged guests. You will be responsible for greeting everyone in a friendly manner, checking our guests in and out of our system, updating guest profiles, and accepting payment for services.  This position will also give informational tours during meet and greet sessions. You will be able to work with friendly teammates in a supportive, happy work environment and particpate in the following responsibilities.

Parent & Pup Service and Care

  • Greet pet parents promptly and warmly
  • Practice superior customer service by consistently accepting and returning daycare and boarding pups to delighted parents with our polite service
  • Excellent phone etiquette — answering phones promptly, professionally, and with a friendly smile
  • Give informative parent tours
  • Conduct thorough pup temperament assessments, approving a pup’s enrollment at Woofs
  • Believe it’s an honor and privilege to care for a person’s pup

Organizational and Time Management Skills

  • Maintain an organized front desk with extreme attention to detail while maintaining clear daily notes for the team
  • Able to quickly learn company POS system and know Microsoft Office Word and Excel
  • Sell and up-sell daycare, boarding, grooming, training and retail
  • Check pups in and out of DayPlay and maintain the necessary information
  • Check in boarding pups and document all necessary information for the NightStay
  • Make copies, receive and send faxes, and monitor confidential information
  • Receive payment and keep accurate invoices, revenue reports, and till drawer
  • Conduct closing procedures: balancing cash drawer and maintaining Revenue Report

Peer-to-Peer and Supervisor Relations

  • Take direction from management team
  • Have a great sense of humor and be flexible and open-minded to new ideas and change

Steward of Building Care and Cleanliness

  • Takes initiative to ensure the lobby and all areas of the building are clean, organized and surpass Woofs high standards

 Animal Care-Taking

  • Desire to learn or have first-hand knowledge of how to effectively manage and lead a room of pups in DayStay
  • Desire to learn or have first-hand knowledge on modern, compassionate animal care methods
  • Ability to work in a DayPlay room as needed

Qualifications

Requirements for Customer Service Coordinators/Pup & Parent Coordinators:

  • Ability to open the building at 6:45am or stay as late as 8:30 pm
  • Available to work 30 to 40 hours per week with occasional overtime
  • Reliable transportation
  • Ability to work weekends and holidays
  • Willingness to move quickly throughout the building while maintaining your composure and keeping a smile on your face!

Additional Information

https://www.woofsplaystay.com