We are looking for an experienced Restaurant Manager to lead our team at GYG Palm Beach on the southern Gold Coast.

This is a hands-on, full-time management role running a high-volume Guzman y Gomez restaurant in the Pavilions precinct on Fifth Avenue, just a short walk from the beach. We trade from breakfast through to late night, seven days a week, across dine-in, takeaway, the GYG app and website, and delivery platforms.

If you love leading a team, know how to run a tight, profitable shift and want a genuine, long-term role in a growing franchise group, we want to hear from you!

What you'll be doing

• Setting and reviewing stock, par and preparation levels to keep food fresh and wastage low, maintaining accurate records of stock levels, stocktakes, deliveries and wastage in the inventory and point-of-sale systems
• Setting and enforcing GYG service standards for speed, order accuracy, food quality and cleanliness across in-store, app and delivery orders
• Driving uptake of the GYG app, online ordering and loyalty program
• Rolling out national marketing campaigns in-store and building local marketing plans for the Palm Beach area
• Raise ideas for promotion and advertising local offers within the GYG’s recommended pricing framework to franchisees, with, for example, Fifth Avenue businesses, schools, sporting clubs, community events and catering orders, and coordinating precinct promotions with Pavilions centre management
• Working the floor during peak trade, selling to customers and advising them on menu items, customisation, dietary requirements and allergens
• Resolving customer complaints and feedback, including online reviews and delivery platform issues
• Overseeing cash handling, till reconciliations and daily banking, and preparing weekly and monthly sales, labour and stock reports
• Controlling the recruitment, selection, onboarding and training of crew, shift supervisors and kitchen staff
• Supervising the team day to day, building rosters to trading demand and labour budget, approving timesheets and managing performance
• Ensuring compliance with work health and safety/food safety requirements, including the food safety program, temperature and allergen controls, cleaning schedules, incident reporting, and internal audits and council inspections
• Make marketing or retail product suggestions to the franchisees to make Palm Beach GYG even better!

About you

• Diploma in retail, hospitality or business management (or 3+ years' relevant retail or quick service restaurant management experience)
• Prior leadership experience in a busy, high-volume hospitality environment
• Strong communication and customer service skills
• Exceptional people skills with the natural ability to inspire and motivate a young team
• A hands-on leader with a positive, can-do attitude!

Benefits of working at GYG Palm Beach

• Competitive annual salary of $79,000-$80,000 + super depending on experience
• Full-time, ongoing hours (38/week)
• Structured manager training in the Guzman y Gomez operating system
• Career development within a growing multi-store franchise group
• Staff meal benefits
• A fun, high-energy team culture in one of the Gold Coast's best beachside precincts

About GYG Palm Beach

Guzman y Gomez Palm Beach is independently owned and operated by a franchisee of Guzman y Gomez. We serve fresh, made-to-order Mexican food to locals, families and visitors on the southern Gold Coast. We value our people and offer long-term opportunities to those who want to grow with us.