Online sales are constantly increasing. The forecast projects that US online retail sales will reach $645 billion in 2020 (a 12.1%) and will top $1 trillion by late 2025.

With this increasing number, customer behavior and expectations are changing, too:  While customers can easily purchase goods and services online from wherever they are and around the clock, access to support is hardly available. For cost reasons, companies still only offer their support at traditional opening hours with support having a mediocre reputation. This results in losing customers and poor conversion rates because the competition is just one click away.

Guuru’s technology allows companies to offer 24/7 live chat support at an affordable price: By engaging the customer crowd, customers use the knowledge of their own most experienced and passionate customers to support others. The AI-driven algorithm distributes questions to the right source and through machine learning, it constantly improves itself.

Our goal is to become the world’s leading Customer Service Crowdsourcing Platform and set the new standard of customer service in the digital world.

Do you want to be part of our ambitious team to contribute to this fast-growing market need and help us accelerate our growth?

We are looking for problem solvers, competent Account Executives in London to find and close business opportunities. You’ll be directly responsible for the expansion of our customer base in the UK and potentially other countries.

The ideal candidate will be experienced in sales of SaaS solutions with an ARR of GBP 100.000+ to mid-size and large companies. We expect you to be a reliable professional, able to balance customer orientation and a results-driven approach.

Your overarching goal is to identify opportunities with prospects and new clients and build them into long-term profitable relationships.

Responsibilities

• Create detailed business plans designed to attain predetermined goals and quotas
• You will build a pipeline through modern sales methodologies in conjunction with digital marketing, social media, events, and networks.
• Manage the entire sales cycle from finding a client to securing a deal
• Unearth new sales opportunities through networking and turn them into long-term partnerships
• Identify problems that the client needs to solve and present a solution
• Remain in regular contact with your clients to understand and meet their needs
• Negotiate agreements and keep records of sales and data

Job Requisite Skills

• Proven experience as an Account Executive, or similar sales/customer service role selling SaaS, IaaS or PaaS solutions with an ARR of GBP 100k+ to mid-market and large companies (annual revenue of GBP 50M+)
• Ability to pinpoint customer pain points and accurately assess the transactional value for both the company and customer.
• Knowledge of market research, sales and negotiating principles
• Experience with MEDICC or similar sales methodologies complemented with the Challenger sales concept.
• Excellent communication/presentation skills to C-Suite and decision-makers and the ability to build relationships within the organizations.
• Organizational and time-management skills
• A business acumen
• Self-starter who has the tenacity to initiate multiple touchpoints and nurture useful and intellectual conversations with prospects, without giving up 
• 5-7 years of experience in sales
• A proven track record for achieving goals
• Excellent verbal and written communication skills in English
• Self-motivated, tenacious, confident, independent and strong attention to detail.

guruu Requisite Skills

• Enthusiastic and passionate about the guuru offering
• Result oriented mindset
• Reliable – during and after hours
• No 9-to-5 mentality, rather, a ‘whatever-it-takes-mentality’
• Being a compassionate and true team player

What we offer

• A competitive salary
• An attractive commission plan
• Career Opportunities in a fast-growing startup
• A fun environment with a highly motivated team
• State-of-the-art tools such as G Suite, Slack, Zoom, Hubspot
• A Macbook and iPhone
• A flexible work environment with the option to work from home
• You will be supported by a marketing, LeadGen, and Sales Development team.