WHO IS GUIDEHEALTH? 

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. 

This position is fully remote but we look for candidates that ideally can work on EST time zone. 

As a Medical Assistant - Health Information Coordinator you will be supported by clinical teams to strengthen the connection between patients and their primary care physicians/medical practice staff, as well as to enhance patients’ health and well-being. You will be responsible for managing, organizing, and maintaining patient health records and information. This fully remote position involves obtaining medical records, uploading documents into electronic health records (EMR) systems, and assisting with patient scheduling. The Coordinator plays a critical role in ensuring that patient information is accurate, secure, and readily accessible to support optimal patient care and operational efficiency.

What You’ll Be Doing

• Working in conjunction with virtually embedded Healthguides and RN Case Managers (CM) to coordinate care and provide comprehensive support.
• Obtain and review patient medical records from various sources
• Ensure accuracy and completeness of records before uploading into the EHR system.
• Contact patients to assist with scheduling appointments, including follow-up visits, diagnostic tests, and specialty consultations.
• Providing coverage for Healthguides as needed.
  • Functioning independently while being a highly collaborative team member as an extension of medical practice.
  • Assisting patients in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources, including assisting with referrals to specialty care and community-based organizations (CBOs).
  • Utilizing effective communication modalities (calls, texts, portals, emails) to engage high-risk patients.
  • Appropriately escalating medical issues to the Health Guide Registered Nurse, Primary Care Physician, or Guidehealth leadership.
  • Accurately documenting patients’ medical history and issues in the electronic health record (EHR).
• Understanding the referral and prior authorization process.
• Continuously building a trusting, professional relationship with assigned medical practices and within the Guidehealth organization.
• Implementing and meeting assigned Key Performance Indicators to produce positive patient health outcomes while decreasing medical spend.
• Adhering to all security policies and procedures to protect PHI (Protected Health Information) and Guidehealth’s Intellectual Properties.

What You’ll Need to Have

• Certified or Registered Medical Assistant.
• A passion for patient coordination and serving individuals with complex medical and social needs.
• Empathy and proficiency in motivational interviewing, critical listening skills, and behavioral change management to enhance patient engagement.
• Exceptional conversational skills and the ability to precisely document patient interviews in real-time using software.
• Experience and understanding of medical terminology and the function of a primary care physician’s practice.
• Knowledge of social determinants of health.
• Demonstrated use and comfort with documentation within electronic health records (EHRs), care management analytics databases, and various software programs.
• Ability to balance competing priorities while remaining detail-oriented and focused.
• Familiarity with a variety of electronic health records, such as EPIC, Athena, and Cerner.
• Exceptional written, visual, and verbal communication skills.
• Ability to track the progress of multiple tasks while ensuring their completion.
• Capability to work independently as part of a patient’s overall care team under the supervision of licensed clinical professionals.
• Demonstrated ability to work successfully in a remote work environment.

The base pay range for this role is between $20 to $23 per hour paid bi-weekly

BENEFITS:

While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer Flexible Time Off tailored to meet your needs and the needs of the business, helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

COMPENSATION:

The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT 

Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.  

OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.