Sales Support Specialist

  • 4134 Del Rey Ave, Marina Del Rey, CA 90292, USA
  • Full-time

Company Description

Guidance, the global ecommerce leader of Magento, Episerver, Shopify Plus and BigCommerce solutions, invites you accelerate, win and evolve. Our renowned technology and creative innovators have shaped ecommerce for 25 years across thousands of mid-market and enterprise brands, manufacturers and retailers in both B2C and B2B. We deliver award-winning customer experiences that outperform the competition and define tomorrow's industry champions. 

If you would like to work with category leaders like TOMS Shoes, Foot Locker, James Perse, Travis Mathew, Vince Camuto, Kate Somerville, Brixton and Huf, we want to meet you.  

The Perks

Voted one of LA's Best Places to Work six times in eight years, Guidance offers an exceptional culture, team environment, career growth, generous compensation, social clubs, weekly events and an unrivaled reputation. Come join us!

  • Ideal location in Silicon Beach with local access to restaurants and services
  • Lunch Lotto events to get you outside with friends at new places
  • Dodgers, Lakers, Kings games
  • Pajama Parties, Star Wars Day, Ice Cream Trucks, Oscar Parties, Valentine's Day Card Design, Murder Mysteries, Sushi Nights, Pirate Day, and other monthly themed events
  • Lunches, sodas, snacks, coffee, tea, espresso, hot chocolate, desserts
  • Avoid the commute with our work from anywhere program
  • Dog friendly office
  • Massage days
  • Award winning office design
  • Cultcha Club (the designers of fun so you can enjoy yourself)
  • Guidance Green (the caretakers of our planet who make it easy and fun for you to participate)
  • Generous PTO 
  • Outstanding compensation
  • Traditional 401k or Roth IRA
  • Exceptional health, dental, and vision insurance with Flexible Spending Account (FSA)
  • Professional development, certificate courses and coaching programs

Job Description

Guidance seeks a highly organized and effective Sales Support Specialist who can offer reliable support to the sales team and help improve efficiency as sales volume increases. The Sales Support Specialist will be responsible for drafting and tracking client and internal sales documents such as estimates, SOW’s and contracts. The Sales Support Specialist will also be responsible for keeping sales templates up to date, scheduling client and internal sales meetings and collaborating on sales presentation documents and related proposals.



  • Organize sales presentations and ensure that all sales presentation materials are prepared prior to deadlines
  • Update customer records in HubSpot CRM
  • Facilitate and route SOWs with sales reps
  • Schedule internal sales meetings
  • Assist with the DocuSign signature process
  • Track approvals for technical estimates
  • Act as task manager for proposals and RFPs - ensure sales team completes assignments as needed
  • Create new CRM records (leads, accounts & opportunities) and ensure data accuracy
  • Update sales templates and keep current 
  • Assist with trade show scheduling, travel and coordination

Required Experience

  • 2+ years of sales support experience
  • CRM experience a plus
  • Strong knowledge of MS Office
  • Ability to prioritize and meet deadlines in a fast-paced environment
  • Experience in DocuSign and Keynote a plus

Additional Information

All applicants must be a strong fit with Guidance's core values:

  • Honesty, integrity and fairness
  • Respect for individual ability, creativity and diversity
  • Teamwork and open communication
  • Passion and commitment
  • Enjoyment of work and life

Learn more at  
Guidance is an equal opportunity employer.