Reverend Ralph E. Butler founded Guardians of Love Foster Family Agency (GOLFFA) in 1997. This calling to establish a non-profit agency providing services to children in need of foster family home placement was the result of an unwavering commitment to children, their families and the communities in which they reside.

The world is a more interesting place when you can see it through someone else’s eyes. Bring your empathy and compassion to a role that will bring out your best everyday. Guardian of Love, This calling to establish a non-profit agency providing services to children in need of foster family home placement was the result of an unwavering commitment to children, their families and the communities in which they reside. Since the inception of GOLFFA, the Agency has served nearly 5000 children by providing safe, nurturing, therapeutic certified resource family homes where children continue to receive protection from abuse, maltreatment, economic exploitation, malnutrition and/or any form of unsafe environment.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 7:00am - 10:00pm CST. It may be necessary, given the business need, to work occasional overtime. Our address is 6200 Northwest Parkway, San Antonio, TX 78249

Primary Responsibilities:

    Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
    Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
    Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
    Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools

This role is equally challenging and rewarding. You’ll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

    High School Diploma / GED (or higher) OR Equivalent work experience
    Minimum of 2+ years of combined education, work and/or volunteer experience. 

Preferred Qualifications:

    Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
    Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
    Sales or account management experience
    Customer Service experience

Helping create positive customer experiences for our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing your life’s best work.S

All your information will be kept confidential according to EEO guidelines.